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Published on: September 2007
Type of content: WHITE PAPER
Format: Adobe Acrobat (.pdf)
Length: 9 pages
Price: FREE

Overview:
Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this white paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary, sustainable results, and we'll provide four best practices on how to do it.