TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.

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Customer Relationship Management (CRM) | Marketing Management | Customer Experience Management (CEM) | Business Intelligence Solutions | Customer Service (General) | Sales Management | Customer Information Management/ Customer Databases | Business Process Management (BPM) | Web Content Management and Publishing | Enterprise Resource Planning (ERP)

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Netmotion Mobility Case Study: Visiting Nurse Service of New York – Enabling Data Access at the Point of Care by NetMotion Wireless. June 2008 - (Free Research) Using Mobility XE, VNSNY’s clinicians are now able to focus more of their attention on their patients and not on the technologies they use. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mobile Network Access Control: Extending Corporate Security Policies to Mobile Devices by NetMotion Wireless. June 2008 - (Free Research) Mobility XE features an optional Network Access Control (NAC) module that provides security controls to intelligently extend corporate security policies to mobile devices, including laptops, tablets, handheld devices and smartphones. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Shenzhen Telecom by Pitney Bowes Group 1 Software July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Podcast: Emerging Media Series II: Blogs and Real Simple Syndication Report by KnowledgeStorm, Inc (E-mail this company) September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Register to Access the Gartner Report: Magic Quadrant for Software Change and Configuration Management for Distributed Platforms, 2008 by SERENA Software, Inc June 2008 - (Free Research) If you need an objective view of the vendors and tools that comprise the SCCM market, read Gartner's Magic Quadrant report for an analysis of the leaders in this market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies (E-mail this company) Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai.  (SERVICE) GO TO DETAILED REPORT

Outsourcing Systems Management by OnForce, Inc. July 2008 - (Free Research) This whitepaper is based on an OnForce/TechTarget webcast entitled “Outsourcing Systems Management.” The demand for outsourcing is discussed from the perspective of a business but not from a technology perspective. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Are you ready for outsourced systems management? by OnForce, Inc. July 2008 - (Free Research) In a Webcast presentation, Noel, Ptak & Associates Analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Sales Order Management Software for .Net2.0 by SLINGSHOT. Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

New Application Security Regulations: Building Compliance In by Ounce Labs January 2008 - (Free Research) Ounce Labs is one of the leading source code analysis vendors to provide PCI-specific capabilities. Our solution provides your executives, analysts, developers and auditors with the answers they need to manage risk within your system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Four Types of Configurators: Which One Is Right for Your Business? by Configure One. June 2008 - (Free Research) This white paper highlights the functionality that companies are looking for in a configurator today, and examines the scope of the four categories of configurators and also provides some of the key questions you should ask potential software vendors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Leading Applications of Business Intelligence Software by MicroStrategy June 2008 - (Free Research) This paper explores the leading business intelligence (BI) applications across industry verticals. It is useful for business users just learning about BI applications, as well as for project managers and report developers looking for best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Holistic Approach to Business Mobility by Nokia. August 2008 - (Free Research) Mobility makes business better allowing us to be more productive, with the flexibility to manage the ever-increasing demands of our work and personal lives. This white paper presents a holistic approach to weaving mobility into the fabric of a business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Value-Added Services: Pushing Beyond the Box by Kaseya July 2008 - (Free Research) Greg Schulz, Founder and a Senior Analyst for the StorageIO Group, discusses Storage Services and Managed Services and how both can contribute to the bottom line for channel companies. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Quality Management for Manufacturers: Some Assembly Required by Epicor Software Corporation. August 2008 - (Free Research) Investing in ERP solutions today means more than just meeting the basic needs of the Supply Chain. Lori Gipp, VP of Marketing, IQS will join the webcast to present this type of extended ERP offering with QMS. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Microsoft Security and Access Needs Met by Avocent KVM Solutions by Avocent. February 2008 - (Free Research) The MTCs host several customers a week in secure, soundproof development suites and must ensure privacy and security in its data center as well. Knowing that their customers would need access to their servers, the MTC turned to Avocent, the... (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Enabling the Agile Enterprise Through Corporate Performance Management by PricewaterhouseCoopers August 2008 - (Free Research) IT executives are turning to integrated business intelligence (BI) and performance management solutions to achieve management excellence. Explore our virtual trade show on Enterprise Performance for advice from industry experts. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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