Customer Relationship Management (CRM) | Customer Service (General) | Wireless Technologies and Mobile Computing | Customer Experience Management (CEM) | Mobile Device Management | Social Networks and Community Management | Unified Communications / Voice & Data Convergence | Customer Interaction Management | Web Services | Web, Video and Audio Conferencing

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The 2008 Hosted Exchange Server Buyers Guide by Bsafe Information Systems November 2008 - (Free Research) This paper provides hosted Exchange providers to ensure that you select a provider who is reputable and will recommend a solution that will help increase your corporate profitability and success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Small Business Guide to Big Business Email by Bsafe Information Systems November 2008 - (Free Research) This paper tells, business can start using a fully managed hosted version of Microsoft Exchange Server, and make quite a positive impact on small business’s ability to compete in today’s uncertain economy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IPV6 Transition – Why the rush ? by ComputerWeekly.com December 2011 - (Free Research) This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Living Large: Small Companies Yield Big Results with Web Collaboration by CA Technologies. September 2008 - (Free Research) Virtual collaboration and online meeting technologies are advancing SMBs’ reach without huge investments, thus allowing them to not only save costs and land more sales but to better educate consumers and business partners. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lessons Learned: Overcoming 4G LTE challenges by IBM September 2011 - (Free Research) This webcast will explore several of the challenges and lessons learned, as well as discuss how several carriers are tackling these issues. (WEBCAST) GO TO WEBCAST

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Mobile adult industry is a sexy business opportunity by ComputerWeekly.com November 2010 - (Free Research) The global adult industry is among the largest in the world, estimated to be worth nearly $100 billion worldwide by 2006. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging Real-Time Web Collaboration to Improve Your Sales Process by CA Technologies. September 2008 - (Free Research) Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Measuring the True Business Benefits of Web Collaboration by CA Technologies. September 2008 - (Free Research) This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating Business Value with Communication-Enabled CRM Processes by SAP America, Inc. September 2008 - (Free Research) In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Email archiving services by Arrow Electronics, Inc. June 2008 - (Free Research) Get details on the dynamics at play around email archiving: SEC regulations, backup considerations and best practices for retention. Finally, find out which hardware and software products do a good job at email archiving. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Accelerating Revenue through Carrier Ethernet Service Differentiation by InfoVista Corporation March 2011 - (Free Research) Communication Service Providers (CSPs) face significant challenges compared to their traditional business models built upon selling voice and data services over dedicated-circuit networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximizing the Benefits of Virtualization with Dell and Citrix by Dell | EqualLogic December 2008 - (Free Research) Join us for this live eSeminar to learn important considerations in your virtualized server and storage environments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How Time Warner Cable Increased Sales Using Location Intelligence by Pitney Bowes Group 1 Software April 2008 - (Free Research) Pitney Bowes MapInfo® location intelligence solutions enable Time Warner Cable to more quickly and accurately identify new customers and increase sales. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Sales Performance Optimization: 2007 Survey Results and Analysis by CA Technologies. September 2008 - (Free Research) This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Steps to Get Your Team on the Same Page - An Introduction To QuickBase by Intuit QuickBase July 2005 - (Free Research) In 30 minutes, we'll introduce you to QuickBase, the leading, hosted workgroup application platform. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Project Management with QuickBase -- Working Together Made Easy (tm) by Intuit QuickBase August 2005 - (Free Research) In just a half hour, we can show you how the web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft September 2008 - (Free Research) Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. (CASE STUDY) GO TO CASE STUDY

MS Dynamics NAV Case Study: Business Management System Fuels Growth by Microsoft September 2008 - (Free Research) Hoss Equipment Company tailored a Microsoft Dynamics solution to help increase tremendous worker productivity across sales, operations, and management. (CASE STUDY) GO TO CASE STUDY

Integrate Advanced Analytics with Salesforce.com for Greater Business Insight by Business Objects January 2008 - (Free Research) The need for strategic information by department and executive managers is driving the transformation of tactical departmental systems into enterprise solutions, regardless of the size of the company employing the solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SpeakerBox Communications Case Study: Public Relations Firm Gets More from its BlackBerry Solution by BlackBerry September 2011 - (Free Research) Access this case study to learn how a company used Hosted BlackBerry® services to help monitor, manage and provision the BlackBerry smartphones used internally by its employees. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Balancing the Mobile Data Load by ComputerWeekly.com January 2011 - (Free Research) The proliferation of mobile broadband devices along with the unlimited data bundles from the operators has led to network congestion and deteriorating network quality. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact of USA.NET SaaS Secure Messaging Solution by Perimeter eSecurity January 2012 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of USA.NET's SaaS Secure Messaging solution on their organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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