TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.

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Customer Relationship Management (CRM) | Customer Information Management/ Customer Databases | Customer Service (General) | Mobile Field Sales/ Wireless Connectivity | Field Service Management | Wireless Technologies and Mobile Computing | Marketing Management | Disaster Recovery | Customer Experience Management (CEM) | Databases

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Enterprise Backup and Recovery Methodologies for Oracle by Datalink/NetApp June 2008 - (Free Research) This paper provides an introductory overview of some of the enterprise backup options available for Oracle data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enhancing SQL Reporting Services with Double-Take by Double-Take Software. February 2008 - (Free Research) Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Disaster Recovery Planning for BlackBerry Enterprise Server for Microsoft Exchange by BlackBerry March 2008 - (Free Research) This document provides an overview of BlackBerry® Enterprise Server components and is intended to help administrators prepare for the design and delivery of disaster recovery procedures for the BlackBerry environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Universal Secure Remote Access: Disaster Recovery Guide Four by F5 Networks (E-mail this company) April 2007 - (Free Research) Access to corporate applications and data is vital to help keep your business running as usual, yet, a wide range of concerns can quickly disrupt business processes. The business impact can be significant, leading to poor customer service, loss of credibility and brand, as well as loss of revenue and market share. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ticketmaster Gains Remote Access to Servers, Avocent KVM Systems Play Starring Role by Avocent. February 2008 - (Free Research) When Ticketmaster needed to consolidate data center space and gain remote access to their servers, they turned to Avocent, the leader in KVM over IP switching systems. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Ericom Desktop Virtualization Solutions by Ericom Software Leverage the flexibility and cost-benefits of running users' desktops (Windows or Linux) remotely, on virtual machines, hosted at the data center to enhance business agility and reduce business risks, while lowering TCO.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

A Disruptive Force in the Analytics Industry – LMG Service Sets a New Benchmark for Retail Analytics thanks to Kognitio by Kognitio July 2008 - (Free Research) In this case study Loyalty Management Group (LMG), tried to find a way to offer retailers and suppliers the ability to analyze full Electronic Point of Sale (EPOS) data volumes to help them gain insight, intelligence and statistical confidence. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Strategic Insight for Your SAP Deployment: The Top 3 Techniques for Capacity and Performance Management by HyPerformix July 2008 - (Free Research) The emerging best practice of predictive analysis provides accurate predictions of performance and capacity, hands-on real observed results, that allow you to make informed business decisions about IT investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Quality Management for Manufacturers: Some Assembly Required by Epicor Software Corporation. August 2008 - (Free Research) Investing in ERP solutions today means more than just meeting the basic needs of the Supply Chain. Lori Gipp, VP of Marketing, IQS will join the webcast to present this type of extended ERP offering with QMS. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Remote Replication Best Practices for Oracle 10g Using XP Continuous Access White Paper by Hewlett-Packard Company June 2008 - (Free Research) The test results and information presented in this paper explain how to properly plan for and successfully deploy a remote copy infrastructure for an Oracle 10g database using HP XP12000 Disk Arrays and HP StorageWorks XP Continuous Access Software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Tackle Data Growth Issues through the Power of Enterprise Data Management by IBM. August 2008 - (Free Research) This white paper describes how organizations can address data growth issues through the power of enterprise data management. As a recognized best practice, database archiving has proven effective in managing continued application data growth. (WHITE PAPER) GO TO WHITE PAPER

IFS for Food & Beverage - Integrated ERP for Perishable Goods Manufacturers by IFS Our Food and Beverage software solution provides you with the capability to structure monitor and refine your business practices to meet the demands of the industry.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Benefits of Automating Data Warehousing by UC4 Software Inc May 2008 - (Free Research) Data warehousing can be defined as a copy of data specifically structured for querying and reporting. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile device compliance and workforce management by Nokia. August 2008 - (Free Research) Listen to this podcast that provides the best practices for ensuring mobile compliance. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Regulatory compliance: The impact of mobile devices on the enterprise by Nokia. August 2008 - (Free Research) This podcast reviews the regulations and applies them to your responsibilities as a mobile manager. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Mobile and enterprise management issues by Nokia. August 2008 - (Free Research) This podcast offers recommendations for IT managers planning mobile management solutions and looks at services that enterprise management platforms provide. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Mobile deployment implementation considerations by Nokia. August 2008 - (Free Research) This podcast will assist you in choosing which devices are right for your enterprise and the imperative steps that follow in order to have a smooth mobile deployment. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Mobilizing your workforce: Key questions to ask by Nokia. August 2008 - (Free Research) Listen to this quick ten minute podcast to learn best practices for mobile management. Have a quick listen to find out the top must ask questions in order to make the best mobile decisions. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Best Practices for Mobile Management by Nokia. August 2008 - (Free Research) Listen to this quick ten minute podcast to learn best practices for mobile management. Have a quick listen to find out the top must ask questions in order to make the best mobile decisions. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

An Introduction to Mobile Device Policy and Compliance by Nokia. August 2008 - (Free Research) Read this E-Guide to discover a more in depth look into keeping your mobile device policies compliant. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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