TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

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Customer Relationship Management (CRM) | Customer Service (General) | Enterprise Resource Planning (ERP) | Business Intelligence Solutions | Business Process Management (BPM) | Field Service Management | Service Organization Management | Help Desk and Call Management | Call Center Management | Wireless Technologies and Mobile Computing

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M1 by B & G™ ERP program aids growth Of UK sophisticated electronics Manufacturer – Fozmula Ltd by Bowen & Groves May 2008 - (Free Research) Fozmula’s range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their legacy system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

GoToMyPC Corporate by Citrix Online - GotoMyPC GoToMyPC Corporate uses advanced Web-based screen-sharing technology that works with your existing security, network and configuration and your existing Internet infrastructure  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya’s Telephony Solutions by Teleformix. July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya’s telephony systems, providing your company with a crucial customer service tool - quality assurance recording. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Buyer’s Guide for Software Companies Considering On-demand Financial Applications to Meet Their Business Requirements by Intacct July 2008 - (Free Research) The movement to a Software as a Service (SaaS) model is placing pressure on software vendors. This paper examines the trends which are transforming the software industry and leading independent Software Vendors to leverage on-demand financial applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deliver Full Workforce Optimization and Build the Optimal Service Solution by SERVICEPower. February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower. February 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources. This essentially means that a service organization has to have access to qualified service personnel. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fire & Security Success Story by SERVICEPower. June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Application Performance Brief: Oracle Applications by Blue Coat March 2008 - (Free Research) Oracle Applications are a collection of enterprise business applications, including ERP, SCM, and CRM applications, all utilizing Oracle’s core relational database management system technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Supportindustry.com 2006 Service and Support Metrics Survey by CRMindustry.com (E-mail this company) March 2006 - (Free Research) In March 2006, SupportIndustry.com conducted a survey of high-level executives representing a range of industries. The data gathered provides valuable insight into a range of issues and challenges important to service and support executives. Read our fourth annual report covering trends in service and support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effective Field Service Outsourcing and Channel Management Strategies by SERVICEPower. February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Run Away to Join the New Circus - Sales 2.0 Whitepaper Part 1 by Landslide Technologies, Inc. June 2008 - (Free Research) In this first of a two-part white paper, we present an overview of the state of sales today, supported by metrics from our 2007 Sales Performance Optimization survey. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sales Performance Optimization - Success in Action Case Study: TeleTracking Technologies by Landslide Technologies, Inc. June 2008 - (Free Research) TeleTracking Technologies, world leader in patient flow automation, delivers groundbreaking technology and flow redesign which reduces hospital overcrowding. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Citrix Xenserver Dell Editions Frequently Asked Questions by Citrix Systems and Dell Inc. June 2008 - (Free Research) This document provides frequently asked questions and answers for Citrix XenServer Dell Edition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Citrix XenServer Dell Edition by Citrix Systems and Dell Inc. June 2008 - (Free Research) Citrix XenServer Dell Express Edition provides a fast path to Xen virtualization and also simplifes operations by consolidating servers, and simplify your future growth plans with point & click virtual server deployments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real Estate Investment Firm Achieves Vision through Infrastructure Optimization by Microsoft Dynamics. June 2008 - (Free Research) CRM and e-mail improvements at a professional services firm increase collaboration and help the firm grow in geographic reach from five states to seven-without adding employees. (CASE STUDY) GO TO CASE STUDY

SAP Paybacks and Chargebacks by Vistex by SAP America, Inc. March 2008 - (Free Research) Learn how you can strengthen your ability to compete and grow profitably in today's consumer products industry by managing trade spending, providing a key service to channel partners and strengthening your ability to compete and grow profitably. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel August 2008 - (Free Research) This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

What's New in BlackBerry® Enterprise Server v4.1 with Service Pack 5 for Microsoft® Exchange by BlackBerry March 2008 - (Free Research) View this webcast to learn about the new wireless capabilities as well as enhanced administrative features that were introduced with the latest release of BlackBerry Enterprise Server for Microsoft Exchange. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient by Astea International Inc. (E-mail this company) May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Enterprise Marketing Management (EMM): Effectively Strategize and Execute Marketing Activities by Aprimo, Inc. June 2008 - (Free Research) An EMM application can lead marketers through a process of translating a creative/business strategy into a concrete set of marketing outputs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies (E-mail this company) Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai.  (SERVICE) GO TO DETAILED REPORT

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