TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.

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Wireless Technologies and Mobile Computing | Customer Relationship Management (CRM) | Wireless Security | Remote Access Technologies | Mobile Field Sales/ Wireless Connectivity | Customer Information Management/ Customer Databases | Mobile Device Management | Wireless Application Protocol (WAP) | Customer Service (General) | Handhelds/ PDA

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Remotely Manage Wired and Wireless PCs from the Same IT Console by Intel Corporation. August 2008 - (Free Research) In this whitepaper learn about the latest notebook and desktop PCs with IntelvPro technology. It builds on proven capabilities to enable even greater proactive security, enhanced maintenance, and improved remote management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Delivery Security: Integrated “Any App” Security by F5 Networks (E-mail this company) April 2007 - (Free Research) Most organizations are familiar with application security and Web Application Firewalls, realizing that secure application access and delivery are necessities. There are many factors that are driving this push, most notably led by the “webification” of the older client/server architecture-model applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New Application Security Regulations: Building Compliance In by Ounce Labs January 2008 - (Free Research) Ounce Labs is one of the leading source code analysis vendors to provide PCI-specific capabilities. Our solution provides your executives, analysts, developers and auditors with the answers they need to manage risk within your system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The CIO's Guide to Mobile Security by BlackBerry March 2008 - (Free Research) Mobile security is a growing concern as organizations look to gain competitive advantages through the use of a remote workforce. Read this paper to learn about the security vulnerabilities that can arise when wireless devices access corporate data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco PIX 506E Security Appliance by Cisco Systems, Inc The Cisco® PIX® 506E Security Appliance delivers enterprise-class security for remote office, branch office, and small-to-medium business (SMB) networks, in a highperformance, easy-to-deploy purpose-built appliance.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sales Order Management Software for .Net2.0 by SLINGSHOT. Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Enterprise Wireless LAN Security by Quest Solution June 2008 - (Free Research) This paper describes the security challenges network administrators face defining and implementing security mechanisms within diverse wired and wireless network environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Behind BlackBerry by BlackBerry March 2008 - (Free Research) Download this white paper and gain a better understanding of the security tools that come preinstalled with the Blackberry solution and discover how to use these tools to better secure your BlackBerry deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

BlackBerry Enterprise Server v4.1 Express by BlackBerry June 2008 - (Free Research) Companies that would like to get up and running quickly with minimal initial investment can download this software. It will enable one person to experience the capabilities and benefits of the BlackBerry Enterprise Server in a pay-as-you-grow approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Viking Data Entry (VDE) by Viking Software Solutions. VDE transforms your computer into an efficient work station to key-entry data rapidly and accurately, without additional special hardware.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Mobilize your business - Introducing the new BlackBerry Professional Software designed for small & medium businesses by BlackBerry January 2008 - (Free Research) Attend this Webcast to learn about the BlackBerry mobile solution that is tailored to SMBs and provides complete control on every device, immediate access to support and advanced security features. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

GoToMyPCCorporate - Security White Paper by Citrix Online - GotoMyPC June 2008 - (Free Research) In this white paper you will learn how Citrix® GoToMyPC® Corporate provides industry-leading security, end-point management and centralized control. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Resourceful Thinking: Accessing Your Company's Intranet on the Road by BlackBerry March 2008 - (Free Research) Connecting with your company resources when you’re on the road is yet another reason why your BlackBerry® device is indispensable. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

FirePass SSL VPN Controllers for Secure Remote Access by F5 Networks (E-mail this company) FirePass SSL VPN controllers provide secure access to corporate applications and data using a standard Web browser. FirePass 4100 or 4300 units can be clustered to support large-scale deployments. For high-performance, large-scale clustering, customers can leverage integration with F5's BIG-IP products by offloading SSL termination to BIG-IP.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Deploying Firewalls Throughout Your Organization by Cisco Systems, Inc July 2008 - (Free Research) Firewall filtering at multiple internal and external network perimeters helps prevent unauthorized access to critical business information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

VUE Software: Enterprise Incentive Management by CSSI. VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct (E-mail this company) ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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