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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Accenture Technology Vision 2012 by ComputerWeekly.com January 23, 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. (IT BRIEFING) VIEW ABSTRACT | GO TO

Building a Scalable Cloud by Dell, Inc. and Intel June 06, 2011 - (Free Research) Salesforce.com is the leader in enterprise cloud computing services, enabling organizations to manage every part of the customer relationship without having to maintain expensive, in-house applications. Read this case study to learn how Saleforce.com made room for new service and customer growth with Dell's PowerEdge servers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Smarter communications through analytics by IBM November 18, 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. (WHITE PAPER) GO TO WHITE PAPER

Codetalker Technologies: BlackBerry Smartphones Deliver Consistent Quality for On-the-go Translation by BlackBerry September 16, 2011 - (Free Research) Access this case study to learn how Codetalker Technologies used a mobile application for BlackBerry® smartphones to gain remote access to a database lookup of on-duty interpreters for a specified language and initiate calls between the user and interpreter for live translation services. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Social Sales Revolution by Salesforce.com February 06, 2012 - (Free Research) This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. (EBOOK) VIEW ABSTRACT | GO TO

Video: Desktop Virtualization Process Methodology by Dell, Inc. and Intel June 13, 2011 - (Free Research) This video discusses a 5-step implementation plan for  data center virtualization, brought to you by Dell, Inc.. This virtualization strategy will help you reduce security risks, performance issues, help lower costs and increase user satisfaction. (VIDEO) VIEW ABSTRACT | GO TO

How to Defend Against DDoS Attacks and Strengthen Security Controls by Global Knowledge February 24, 2011 - (Free Research) This paper discusses how to defend against Distributed Denial of Service (DDoS) attacks and strengthen your security controls. A DDoS attack involves flooding a server with traffic until it becomes overloaded and can no longer function. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Three Advances in Database Server Performance and When to Implement Them by Dell, Inc. and Intel April 26, 2011 - (Free Research) This guide discusses three advances that can improve database server performance and when administrators in small to midsize businesses (SMBs) should consider them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Anywhere v11.0.1 Developer Edition by Sybase, Inc. June 18, 2010 - (Free Research) Addresses need for high reliability and data sync to multiple device platforms. Avoids need for a DBA, and reduces development effort by simplifying performance optimisation and back end connectivity. Works with standard development tools and languages. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Building a Reliable Database Environment: A Guide for SMBs by Dell, Inc. and Intel April 29, 2010 - (Free Research) Reliability and availability, data protection, performance, and scalability are all essential characteristics of a database management system. This paper looks at each one of those characteristics in detail and offers an implementation guide for SMBs that require a highly reliable database environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Sell. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

B2B Benchmark Assessment for B2B Services Sector by IBM January 30, 2012 - (Free Research) Take the time now and find out how your organization's sales processes to configure, price and quote complex business-to-business (B2B) offers ranks against the market leaders in the B2B services, communications, software, IT services and B2B advertising sectors. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Enhancing the Customer Experience with Loyalty Management by SAP America, Inc. April 27, 2009 - (Free Research) By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft October 18, 2011 - (Free Research) Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Operational Intelligence - Boosting Performance with 'Right Time' Business Insight by IBM January 24, 2012 - (Free Research) This report from Aberdeen looks at how leading companies are using business intelligence (BI) to achieve superior performance in sales management, customer service and financial efficiency. Read how your organization can achieve similar performance by following specific steps and actions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Address all your CRM needs with one system by Infor CRM December 19, 2011 - (Free Research) Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Webcast: In-memory Analysis: Delivery Insights at the Speed of Thought by BeyeNETWORK November 30, 2011 - (Free Research) This webcast featuring Wayne Eckerson, BI expert and Director of Research for Business Application and Architecture at TechTarget, examines how BI tools will balance top-down, metrics-reporting with bottom-up, ad hoc analysis in a user friendly manner that delivers fast performance while securing information consistency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

YellowPages.ca Goes Mobile While Sales Force Gets a Boost with BlackBerry Smartphones by BlackBerry September 16, 2011 - (Free Research) Access this case study to learn how YPG created a consumer mobile version of YellowPages.ca™ and sales applications for BlackBerry® smartphones to expand the reach of its local search database. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Analyst's take: Foglight helps telecomms company find savings and boost efficiencies by ComputerWeekly.com January 12, 2011 - (Free Research) After implementing Foglight, a major telecommunications company gained the ability to monitor and control its entire IT applications infrastructure in greater depth avoiding downtime and extra support staff, while boosting efficiencies of business-critical applications and staff productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner predictions around Social CRM by Infor CRM February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. (EGUIDE) VIEW ABSTRACT | GO TO

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM February 07, 2012 - (Free Research) This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years. (EGUIDE) VIEW ABSTRACT | GO TO

The Total Economic Impact of USA.NET SaaS Secure Messaging Solution by Perimeter eSecurity January 20, 2012 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of USA.NET's SaaS Secure Messaging solution on their organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smarter Commerce for Consumer Electronics White Paper by IBM January 30, 2012 - (Free Research) When we talk about the world becoming increasingly interconnected, instrumented and intelligent, the most ubiquitous example is the smartphone. It collects and disseminates data while its users are at home and on the go, serving up just as much socially driven info as static, always-there web content. This white paper outlines smarter commerce. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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