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Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP America Inc February 01, 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer case studies using HP Business Availability Center by Hewlett-Packard Company June 01, 2009 - (Free Research) Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Advanced Compression by Oracle Corporation December 2008 - (Free Research) Oracle Database 11g introduces the Advanced Compression Option to help customers cope with data growth and storage, regulatory compliance, and application scalability and performance challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementation Guide: Remote Access Protection by Juniper Networks, Inc. June 2008 - (Free Research) This document discusses how to implement an essential part of Juniper Networks Adaptive Threat Management Solutions--namely remote access protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Power efficiency and sustainable Information Technology by Intel Corporation December 2008 - (Free Research) Read this white paper to hear how the authors tackle the ever-increasing problem of the cost of energy consumption in an enterprise. They show how the use of remote power-management technologies allows a business to manage energy consumption while ensuring that systems can be awakened in a reliable, secure manner. (WHITE PAPER) GO TO WHITE PAPER

Keys to Web Application Acceleration: Advances in Delivery Systems by Citrix September 2008 - (Free Research) It is essential that SAP applications and network infrastructures be considered together as a common "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delive (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Better Customer Insight, Better Bottom Line by Attivio, Inc. December 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Guide To Building a Business Case for Self-Service Appointment Scheduling by TimeTrade Systems June 2009 - (Free Research) Organizations are using specialized enterprise software designed exclusively for scheduling and managing thousands, even millions, of appointments per year. This document is designed for a project leader or business consultant tasked with developing the business case for customer self-service appointment scheduling using EAS software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

When Corporate Network Safety Starts at Employees' Homes: Protecting Your Network from Home Wireless Hackers by WatchGuard Technologies, Inc. August 2008 - (Free Research) This white paper covers eight essential tips for nailing down security for off-site wireless users. Share it with your remote users today to help them work from home safely. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Force.com: Create and Run Any Application in the Cloud by Salesforce.com March 2009 - (Free Research) Cloud computing is changing the landscape of information technology in a profound way. Building and running business applications with traditional software has always been complex, slow, and expensive. By replacing locally managed stacks of networking, hardware, and software resources with an Internet-based utility, this model has changed how.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Business Brief: Keeping hold of your customers, especially in tough economic conditions by Oracle Corporation January 2009 - (Free Research) Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Preparing for Cloud Computing: The Managed Services Revolution by CA November 2008 - (Free Research) This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Cloud Storage: How to Cost-Effectively Protect Remote and Branch Office Server Data by Iron Mountain Digital September 2008 - (Free Research) This paper presents a framework to assist in examining current methods of protecting server data in remote and branch offices -- as well as the solutions designed to optimize server data protection programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing voice and video on your network by CA November 2008 - (Free Research) Managing voice and video on your enterprise network can get tricky. In this podcast, John Barlett and Kara Gattine discuss the main things network managers need to do to implement Quality of Service (QoS) for voice over IP. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Air-Cooled High-Performance Data Centers: Case Studies and Best Methods. by Intel Corporation August 2008 - (Free Research) Designing an air-cooled data center has been challending and costly for many businesses. Read this white paper to learn how Intel Corporation achieved breakthrough power and heat densities of 15 kW per cabinet and more than 500 watts per square foot of server room area.</p> (WHITE PAPER) GO TO WHITE PAPER

IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses by Progress Software, Inc. April 2009 - (Free Research) As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Managing Your BlackBerry Environment by BlackBerry March 2009 - (Free Research) This reference document will provide you with detailed information on how to effectively manage your BlackBerry Enterprise Server architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America Inc January 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hosted Exchange Best Practices: Collaboration, Email, Calendaring and Mobility Solutions by Concentric November 2008 - (Free Research) Email, calendaring, collaboration, and mobility are currently moving out of corporate data centers to service provider networks. Having a hosted service within your organization can dramatically change and positively affect your business... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Embracing the Cloud: Top Seven Imperatives for an Organization by Wipro Technologies March 2009 - (Free Research) This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc. June 2009 - (Free Research) This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practices and Trends in Enterprise Application Management by Compuware Corporation December 2008 - (Free Research) Deploying business applications and vertical industry applications is complex and time-consuming. EMA research has found that while enterprise IT organizations are very good at deploying and maintaining infrastructure, they are still struggling to effectively deploy and manage the business services and applications that infrastructure supports. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Three Tactics for Winning the LTE Game by Alcatel-Lucent June 2009 - (Free Research) This research brief provides an overview of the current LTE market and addresses the technical and business challenges that operators will face as they migrate to all-IP networks. It provides insight into operators' common questions and helps address planning and implementation concerns including migrating away from existing legacy systems. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America Inc April 2009 - (Free Research) Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Remotely Manage Wired and Wireless PCs from the Same IT Console by Intel Corporation August 2008 - (Free Research) In this whitepaper learn about the latest notebook and desktop PCs with Intel vPro technology. It builds on proven capabilities to enable even greater proactive security, enhanced maintenance, and improved remote management. (WHITE PAPER) GO TO WHITE PAPER

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