TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

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Customer Relationship Management (CRM) | Remote Access Technologies | Data Center Management | Customer Service (General) | Contact Center Management | Customer Information Management/ Customer Databases | Call Center Management | Customer Experience Management (CEM) | Network Management | Marketing Management

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Ericom Desktop Virtualization Solutions by Ericom Software Leverage the flexibility and cost-benefits of running users' desktops (Windows or Linux) remotely, on virtual machines, hosted at the data center to enhance business agility and reduce business risks, while lowering TCO.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CA IT Process Automation by Computer Associates (CA) July 2008 - (Free Research) IT process automation allows customers to automate activities within the IT data center itself. Read this paper to discover how this is a simple solution for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

GoToMyPC Corporate by Citrix Online - GotoMyPC GoToMyPC Corporate uses advanced Web-based screen-sharing technology that works with your existing security, network and configuration and your existing Internet infrastructure  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Implementation Guide: Remote Access Protection by Juniper Networks, Inc. July 2008 - (Free Research) This document discusses how to implement an essential part of Juniper Networks Adaptive Threat Management Solutions--namely remote access protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Data Center Energy Efficiency: A Holistic Approach by Burton Group. July 2008 - (Free Research) The need for more compute power and network storage shows no sign of stopping anytime soon, and data centers are already low on power. While energy-efficient technologies exist, they are not a panacea. Technology must be combined with... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Control: Guidelines to Achieve Centralized Management by Avocent. February 2008 - (Free Research) Learn how to access and control of local systems, and remote control of systems across town or in branch offices around the world. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demo Application Server Revolution: Feature Packs and the New World of SOA + Web 2.0 by IBM. August 2008 - (Free Research) With Feature Packs, customers can selectively take advantage of new standards and features while maintaining a more stable internal release cycle. (DEMO) VIEW ABSTRACT | GO TO DEMO

Air-Cooled High-Performance Data Centers: Case Studies and Best Methods. by Intel Corporation. August 2008 - (Free Research) From this video you will come to know how Intel® Centrino® 2 processor technology for mobile computing is not just a processor, but a revolutionary technology made up of a dual-core processor, chipset, and integrated wireless. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Console Management in the Data Center by Avocent. February 2008 - (Free Research) With the current shift away from large, centralized computer systems to decentralized, dispersed networks of smaller computers, learn why efficient and cost-effective network management, remote and/or local, is critical to today… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leading Insurance, Financial and Banking Services Provider Replaces Citrix with Ericom's Server Based Computing Solution by Ericom Software May 2008 - (Free Research) Western Financial group was facing a challenge to provide insurance brokers with remote access from the organization’s core insurance application running on Windows terminal Servers. They turned to Ericom to meet those needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Developing a Spectacular Support Structure by Numara Software April 2008 - (Free Research) In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Microsoft Security and Access Needs Met by Avocent KVM Solutions by Avocent. February 2008 - (Free Research) The MTCs host several customers a week in secure, soundproof development suites and must ensure privacy and security in its data center as well. Knowing that their customers would need access to their servers, the MTC turned to Avocent, the... (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Deploying F5 Networks BIG-IP Local Traffic Manager with WebAccelerator for Microsoft Office SharePoint Server 2007 by F5 Networks (E-mail this company) December 2007 - (Free Research) One approach to improving overall system performance is the use of a class of Traffic Management Device commonly referred to as a WAN Accelerator. This paper details the results of using one such solution – the F5 Networks® BIG-IP® Local Traffic Manager™ (LTM™). Test results showed a significant increase in user-perceived performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Ticketmaster Gains Remote Access to Servers, Avocent KVM Systems Play Starring Role by Avocent. February 2008 - (Free Research) When Ticketmaster needed to consolidate data center space and gain remote access to their servers, they turned to Avocent, the leader in KVM over IP switching systems. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Citrix XenServer Dell Edition Product Literature by Citrix Systems and Dell Inc. June 2008 - (Free Research) This guide provides information on Citrix XenServer Dell Edition features, supported hardware, reference configurations, and best practices. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Optim™ Data Growth Solution for Oracle's Siebel® CRM by IBM. IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Getting the Most from Your Wireless Network by WildPackets, Inc. August 2008 - (Free Research) This white paper outlines best practices in monitoring, analyzing, and troubleshooting wireless networks using WildPackets® OmniPeek™. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Parature's Online Customer Service Software & Solutions by Parature Inc. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.  (ASP) GO TO DETAILED REPORT

Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants by Workscape June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Improving Web Application Response Time with Application Delivery Networking Technologies by F5 Networks (E-mail this company) November 2007 - (Free Research) Microsoft SharePoint, Oracle Portal, Microsoft Outlook Web Access, and Siebel CRM 7.7 are just a few of the dynamic web applications critical to today’s organizations. This paper shows how today’s web acceleration products reduce bandwidth usage by lowering the amount of data sent, and improve server capacity by offloading repetitive content. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Acquire, Analyze, and Present Data with LabVIEW by National Instruments NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple. With interactive assistants, code generation, and connectivity to thousands of devices, LabVIEW makes gathering data as simple as possible.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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