TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks. BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, more... >> Discover more offerings from F5 Networks.

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Customer Relationship Management (CRM) | Marketing Management | Business Process Management (BPM) | Service Oriented Architecture (SOA) | Issue Tracking and Management | Lead Management | Help Desk and Call Management | Customer Service (General) | Sales Force Automation (SFA) | Field Service Management

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Presentation Transcript: The Strategy of Success: Best Practices in Building Your SAP Consulting Business by SAP America, Inc. July 2008 - (Free Research) This whitepaper discusses best practices for building and running a successful SAP consulting Business. It also explores the steps and skills necessary for succeeding as A SAP consultant. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Quality Management for Manufacturers: Some Assembly Required by Epicor Software Corporation. August 2008 - (Free Research) Investing in ERP solutions today means more than just meeting the basic needs of the Supply Chain. Lori Gipp, VP of Marketing, IQS will join the webcast to present this type of extended ERP offering with QMS. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company) TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc. (E-mail this company) CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IFS for Food & Beverage - Integrated ERP for Perishable Goods Manufacturers by IFS Our Food and Beverage software solution provides you with the capability to structure monitor and refine your business practices to meet the demands of the industry.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile device compliance and workforce management by Nokia. August 2008 - (Free Research) Listen to this podcast that provides the best practices for ensuring mobile compliance. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Regulatory compliance: The impact of mobile devices on the enterprise by Nokia. August 2008 - (Free Research) This podcast reviews the regulations and applies them to your responsibilities as a mobile manager. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Mobile and enterprise management issues by Nokia. August 2008 - (Free Research) This podcast offers recommendations for IT managers planning mobile management solutions and looks at services that enterprise management platforms provide. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Mobile deployment implementation considerations by Nokia. August 2008 - (Free Research) This podcast will assist you in choosing which devices are right for your enterprise and the imperative steps that follow in order to have a smooth mobile deployment. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Mobilizing your workforce: Key questions to ask by Nokia. August 2008 - (Free Research) Listen to this quick ten minute podcast to learn best practices for mobile management. Have a quick listen to find out the top must ask questions in order to make the best mobile decisions. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Best Practices for Mobile Management by Nokia. August 2008 - (Free Research) Listen to this quick ten minute podcast to learn best practices for mobile management. Have a quick listen to find out the top must ask questions in order to make the best mobile decisions. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

An Introduction to Mobile Device Policy and Compliance by Nokia. August 2008 - (Free Research) Read this E-Guide to discover a more in depth look into keeping your mobile device policies compliant. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essential Guide to Mobile Deployment by Nokia. August 2008 - (Free Research) Don't take your enterprise mobile without reading this E-Guide first. Find out how to address the key concerns facing mobile managers now. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

An Introduction to Mobile Management by Nokia. August 2008 - (Free Research) This E-Guide addresses the numerous services provided by enterprise management platforms, which are necessary for a successful mobile deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Device Security - The Eight Areas of Risk by Nokia. August 2008 - (Free Research) This paper identifies the eight areas of risk surrounding mobile devices. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Controlling Risks and Costs for Better Security by Nokia. August 2008 - (Free Research) Listen to this podcast to discover eight areas of risk associated with mobile devices and learn how better mobile device management can save money and guard against threats to enterprise data security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Security: Top oversights by Nokia. August 2008 - (Free Research) Listen to this podcast to learn how you can better manage your mobile security. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Remote Control: Learn How to Centrally Manage Your Mobile Devices by Nokia. August 2008 - (Free Research) This webcast details how to reduce mobile device support and service costs while increasing the availability of data. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Quest for Competitiveness: Business Mobility and the Agile Organization by Nokia. August 2008 - (Free Research) Business mobility is at the heart of a nimble organization. It draws together people, processes, and technology to push better decision making. Download this Economist Intelligence Unit report to find out how organizations are using business mo... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demonstrating the Business Value of Mobile Device Management in the Enterprise by Nokia. August 2008 - (Free Research) Mobile device management (MDM) in the enterprise has evolved with its rise from niche application to mission-critical IT process. This IDC white paper takes a look at the evolution of MDM and how it is influencing business requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Mobility: An IT Perspective by Nokia. August 2008 - (Free Research) Today's workforce is rapidly becoming mobile and businesses are looking at how to capitalize on the significant benefits of enterprise mobility. This white paper examines the issues surrounding the security, manageability and costof mobility. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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