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Mobilizing the Service Call Offers Ricoh Numerous Business Advantages by BlackBerry
December 01, 2009 - (Free Research) Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day.
CIO Perspective: BlackBerry Security by BlackBerry
October 2006 - (Free Research) In this question and answer session, learn how Dr. John D. Halamka. MD, of the Harvard Medical School, depends on a BlackBerry Solution to keep his patient and student records secure.
Improving Employee Productivity with Cisco® Unified Mobility by Global Knowledge
August 2009 - (Free Research) This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.
Mobile Sales Force at Growing Company Benefits from Mobilizing CRM Information to the Field by BlackBerry
February 2009 - (Free Research) Sales Partnerships needed a way to coordinate the activities of the outsourced sales force services it offers. They wanted a solution that would help maximize the productivity of the sales force by tracking sales activities, handling territory management, and creating a high level of accountability for the sales representatives working...
Wireless Technology in the Residential Construction Industry by BlackBerry
February 2010 - (Free Research) FMI recently completed a nationwide survey of US builders to find out how they are using wireless handheld devices in the field. In this paper, we discuss how wireless is earning its keep on the jobsite and identify ways that builders can get more out of their investment in this technology.
Repair Technicians Switch from Paper to Mobile Workforce Management Solution by BlackBerry
December 2009 - (Free Research) AIS Construction Equipment (AIS), a heavy construction equipment dealership that sells, rents and repairs machinery, was challenged to automate work orders completed by service technicians who repair heavy equipment to accelerate the billing cycle, follow up on sales leads and improve customer service.
Mobilizing Field Forces on Smartphones by BlackBerry
August 2009 - (Free Research) This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices.
Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry
February 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.
Realizing Rapid ROI Through Mobility by BlackBerry
February 2010 - (Free Research) Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings. Read this white paper to learn more!
The CIO's Guide to Mobile Applications by BlackBerry
January 2005 - (Free Research) This paper provides a framework for understanding how to build a business case for an enterprise wireless solution that goes beyond email, learn about the potential benefits and costs that are associated with these wireless solution strategies.
The iPhone is Here to Stay: What’s an Enterprise to do About it? by Sybase, Inc.
September 2009 - (Free Research) Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store.
Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry
February 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients.
eGuide - Mobile Security Policies by BlackBerry
February 2009 - (Free Research) In this expert E-Guide, you'll discover three key elements that are essential to your mobile security policy and learn how government regulations affect what is required in your policy.
Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent
June 2009 - (Free Research) As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network.
The New Mobile Order by Sybase, Inc.
February 2010 - (Free Research) IT mobility offers businesses significant opportunities. As more millennials enter the workforce, IT will be expected to support a range of personal devices. It is critical to adopt an enterprise platform that enables you to secure and manage these devices to allow for flexibility while respecting compliance and other data protection policies.
What's new with Windows Phones by Microsoft
November 2009 - (Free Research) In this three-part series podcast, hear from an industry expert as he discusses what's new with Windows Phones. Uncover why Windows Phones on Exchange server is the best mix for your enterprise and key advantages of leveraging business applications through Windows Phones.
Smartphones Explained by Global Knowledge
January 2010 - (Free Research) This paper focuses on the smartphone and why it has become the mobile user's preference for accessing mobile networks and the benefits that can be achieved by using them.
Constructing a Successful Security-Enabled Mobile Deployment by BlackBerry
May 2009 - (Free Research) Now that mobility has become an integral part of an enterprise's infrastructure, IT must now support and secure these mobile devices. Read this whitepaper to find out the unique security requirements that these mobile devices create and the three components of mobile security protection.
How You Can Tame the Smartphone Monster by Cisco Systems, Inc.
November 2009 - (Free Research) This videocast shows you how you can actually take control of the mobility revolution and even shape it to your advantage. Discover the technologies and the tools that will enable you to extend the power of your network far beyond the desktop and empower your mobile users.
Economic Impact of a BlackBerry Solution in North American Enterprises by BlackBerry
February 2010 - (Free Research) In this analyst report, Forrester Consulting examines the total economic impact and potential return on investment (ROI) enterprises can realize by deploying mobility solutions using BlackBerry® smartphones and BlackBerry® Enterprise Server software.
Overcoming CIO Challenges in Global Mobility Management by BlackBerry
July 2009 - (Free Research) This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology.
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