Customer Experience Management (CEM) | Customer Relationship Management (CRM) | Virtualization | Customer Interaction Management | Mobile Device Management | Customer Data Integration | Business Process Management (BPM) | Customer Service (General) | Enterprise Systems Management | Integrated E-Commerce Solutions

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10 Warning Signs that Your ERP System is Killing Your Business by Plex Systems April 10, 2009 - (Free Research) This paper describes the warning signs that an ERP system is killing a business, and suggests how companies can thrive with a new approach to business systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Grocer Moves Shopping to the Palm of Customers’ Hands by SAP America, Inc. December 31, 2011 - (Free Research) Read this Bloomberg Businessweek case study to learn how Swiss grocer Coop leveraged its customers' attachment to their iPhones with their long commutes and time-compressed schedules to boost both loyalty and sales with an iPhone shopping app that integrates with its back-end SAP ERP and CRM systems. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development by ComputerWeekly.com December 20, 2011 - (Free Research) In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 26, 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Removing Struggle from Online Shopping: Findings from Econsultancy's Customer Experience Survey by Tealeaf November 02, 2011 - (Free Research) This is a white paper compiled of survey findings on understanding a business' online customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Go Green with Ease: Five Steps for Small IT Shops by Cisco Systems, Inc. February 02, 2009 - (Free Research) Smart information technology (IT) practices reduce the environmental impact of conducting business, and help small and medium-sized businesses (SMBs) reduce expenses. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Why Desktop Virtualization - Why Now? by Dell Inc., Intel, Citrix April 07, 2011 - (Free Research) In this transcription of a webcast, Dell explores this “Next Generation of End User Computing.” Gain insight into how the evolving workforce is facilitating changes within IT. Learn how desktop virtualization can deliver the improved efficiency, stability, reliability and availability that is now critical for business success. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Utilize analytics to drive customer satisfaction and retention by Infor CRM December 16, 2011 - (Free Research) Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Why Desktop Virtualization - Why Now? by Dell Inc., Intel, Citrix April 07, 2011 - (Free Research) In this webcast, Dell explores this “Next Generation of End User Computing.” Gain insight into how the evolving workforce is facilitating changes within IT. Learn how desktop virtualization can deliver the improved efficiency, stability, reliability and availability that is now critical for business success. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How to Defend Against DDoS Attacks and Strengthen Security Controls by Global Knowledge February 24, 2011 - (Free Research) This paper discusses how to defend against Distributed Denial of Service (DDoS) attacks and strengthen your security controls. A DDoS attack involves flooding a server with traffic until it becomes overloaded and can no longer function. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Android security settings and controls for Android enterprise security by M86 Security February 01, 2012 - (Free Research) With all the security gaps in the Android platform, is it possible to achieve enterprise-level security? In this resource, gain expert insight into enabling effective Android enterprise security. View now to explore Android security settings and control, battling Android malware, and much more. (EGUIDE) VIEW ABSTRACT | GO TO

How to tackle Enterprise Information Protection & Control by ComputerWeekly.com November 09, 2010 - (Free Research) Information protection needs to cover all data, from word processing documents to datawithin databases and executable code. It covers enterprise and personal data and is not justconfined to protecting entertainment media, which tends to be generically referred to as“Digital Rights Management” (DRM). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating Desktop Virtualization into Your Cloud Strategy by Dell and VMware August 01, 2011 - (Free Research) This comprehensive, multi-media tutorial explores how desktop virtualization with Dell VMware can benefit SMBs in many different ways. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Cognos Business Intelligence supports sales controlling and business management with decision-making insight by IBM January 24, 2012 - (Free Research) Learn what happened when KDG Mediatech AG needed a centralized reporting solution to provide users in sales, controlling and business management with up-to-date and consistent decision making insights. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Regain IT Control In An Increasingly Mobile World by BlackBerry December 14, 2011 - (Free Research) Balancing the security of mobile devices without jeopardizing user experience is no easy task. Often, IT focuses more on one aspect than the other, which either adds rusk or makes user alienated. Discover how you can give both aspects the attention they deserve with BlackBerry Balance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

How to tackle internet filtering and reporting by ComputerWeekly.com November 10, 2010 - (Free Research) In an environment where access to a secure computing device is governed and controlled by inherently secure protocols, the problem still remains of how access to untrusted environments such as the Web is controlled. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting ROI Out of Your ERP system by IFS February 01, 2012 - (Free Research) In this e-guide, readers will learn more about the basics of ERP and how to reduce maintenance and support costs for these systems. (EGUIDE) VIEW ABSTRACT | GO TO

Overcoming CIO Challenges in Global Mobility Management by BlackBerry July 01, 2009 - (Free Research) This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to retain customer loyalty in the competitive retail market by Infor CRM January 16, 2012 - (Free Research) Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A 3-Step Plan For Mobile Security by Websense, Inc. January 18, 2012 - (Free Research) This resource identifies unique management controls and countermeasures that will allow your organization to implement a sound mobile security strategy that will cover both corporate and personal mobile devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The network’s growing role in securing the cloud by Juniper Networks, Inc. December 12, 2011 - (Free Research) Cloud computing is starting to become more the norm than the exception for IT delivery. Learn about the increasing acceptance of the cloud, cloud security, IT control, consumerization, and more! (EGUIDE) VIEW ABSTRACT | GO TO

Yes You Can Connect Employees' Personal Smartphones by BlackBerry September 12, 2011 - (Free Research) Employees are flooding IT departments with requests to connect their personal smartphones to the company IT infrastructure. Disregarding the real productivity benefits from connected employees, until now many IT departments have been too concerned with security and control risks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Embracing Employee-Acquired Smartphones without Compromising Security by BlackBerry September 12, 2011 - (Free Research) More and more users are using their own smartphones at work – and it’s crucial that IT departments have a clearly defined  strategy for dealing with these devices. BlackBerry Enterprise Server Express is a cost-effective solution to help IT manage the challenges of security, cost and IT control while balancing the needs of employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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