Customer Relationship Management (CRM) | Sales Management | Wireless Technologies and Mobile Computing | Mobile Field Sales/ Wireless Connectivity | Social Networks and Community Management | Mobile Device Management | Customer Experience Management (CEM) | Sales Analysis & Reporting | Customer Service (General) | Customer Information Management/ Customer Databases

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The Ultimate Guide to Email Prospecting by Citrix Online Go To Meeting January 13, 2012 - (Free Research) This new e-book by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue the conversation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online Go To Meeting January 12, 2012 - (Free Research) Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives. (EGUIDE) VIEW ABSTRACT | GO TO

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 17, 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. (EBOOK) VIEW ABSTRACT | GO TO

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

E-Guide: Bring-your-own-device programs: What's in store for 2012 by Aerohive Networks January 05, 2012 - (Free Research) This expert E-Guide highlights key benefits of BYOD and how vendors are responding. Discover the importance of a stable wireless LAN, what’s crucial for BYOD policies, and how to tackle common challenges. (EGUIDE) VIEW ABSTRACT | GO TO

Gartner predictions around Social CRM by Infor CRM February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. (EGUIDE) VIEW ABSTRACT | GO TO

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM February 07, 2012 - (Free Research) This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years. (EGUIDE) VIEW ABSTRACT | GO TO

Navigating the path to satisfying online customer experience by Tealeaf November 23, 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. (EGUIDE) VIEW ABSTRACT | GO TO

Building a Reliable Database Environment: A Guide for SMBs by Dell, Inc. and Intel April 29, 2010 - (Free Research) Reliability and availability, data protection, performance, and scalability are all essential characteristics of a database management system. This paper looks at each one of those characteristics in detail and offers an implementation guide for SMBs that require a highly reliable database environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Guide for Building Productive, Collaboration Environments in SMBs by Dell, Inc. and Intel March 31, 2010 - (Free Research) This paper outlines the benefits and challenges of collaboration. It offers a guide to implementing an integrated collaboration environment based on Microsoft SharePoint and Dell servers with Intel processors that is designed for performance, availability, and the changing requirements of an SMB poised for growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Computer Weekly - 31 January 2012: The importance of IT strategy by ComputerWeekly.com January 31, 2012 - (Free Research) In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now. (EZINE) VIEW ABSTRACT | GO TO

Mobile payment technology - a buyer's guide by ComputerWeekly.com November 18, 2010 - (Free Research) The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.” (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The iPass Mobile Enterprise Report  by iPass Inc. (E-mail this company) January 27, 2012 - (Free Research) The enterprise mobility policy guide for IT management and CIOs (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Integration in the Cloud by Liaison Technology (E-mail this company) December 12, 2011 - (Free Research) In this e-guide, readers will learn about real-world cases of data integration in the cloud. (EGUIDE) VIEW ABSTRACT | GO TO

Bringing BYOD to Your Enterprise by BlackBerry September 29, 2011 - (Free Research) This expert E-Guide takes a close look at the benefits and challenges of BYOD. Uncover best practices to integrate BYOD into your mobility strategy and discover why mobile device management is still crucial. (EGUIDE) VIEW ABSTRACT | GO TO

Mobile Device Security Overview by BlackBerry September 29, 2011 - (Free Research) This expert E-Guide highlights the 3 components for solid mobile device security, top mobile operating systems and more. (EGUIDE) VIEW ABSTRACT | GO TO

Mobile augmented reality opportunities for business by ComputerWeekly.com December 01, 2010 - (Free Research) The phrase “augmented reality” was coined by Boeing researcher Tom Caudell in the early 1990s to describe a digital display viewed through a headset  which guided workers through electrical wires in aircraft. The term has since gained currency and is now taken to describe digital information overlaid on the physical world. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting ROI Out of Your ERP system by IFS February 01, 2012 - (Free Research) In this e-guide, readers will learn more about the basics of ERP and how to reduce maintenance and support costs for these systems. (EGUIDE) VIEW ABSTRACT | GO TO

Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development by ComputerWeekly.com December 20, 2011 - (Free Research) In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Top Three Advances in Database Server Performance and When to Implement Them by Dell, Inc. and Intel April 26, 2011 - (Free Research) This guide discusses three advances that can improve database server performance and when administrators in small to midsize businesses (SMBs) should consider them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly 15 November 2011: Read this week's issue of the UK's leading technology publication, with all the latest news, analysis and opinion for IT managers by ComputerWeekly.com November 11, 2011 - (Free Research) In this week's Computer Weekly, we hear from Visa Europe CIO Steve Chambers on the technology behind the credit card transactions that retailers rely on. We examine the challenges facing the government's G-Cloud project; and we ask how Microsoft will cope when customers no longer want to purchase software licences. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Does tiered pricing require more visibility into mobile data usage? by Mu Dynamics April 20, 2011 - (Free Research) This e-guide discusses the top factors driving the trend for tiered pricing. Uncover what key carriers are considering for the future and what it means for end users. (EGUIDE) VIEW ABSTRACT | GO TO

Guide to Security Polices by BlackBerry September 12, 2011 - (Free Research) This guide will address creating requirements for specific scenarios and then provide concrete recommendations on which BlackBerry policies should be set to meet the organization’s management and security needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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