Mobile Device Management | Wireless Technologies and Mobile Computing | Mobile Field Sales/ Wireless Connectivity | Customer Relationship Management (CRM) | WAN/ LAN Solutions | Unified Communications / Voice & Data Convergence | Wireless Security | Network Management | Business Process Management (BPM) | Telephony/ CTI/ VOIP

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Next-Generation Disaster Recovery and Availability Technologies for IBM Power Systems by Vision Solutions September 15, 2009 - (Free Research) This white paper reviews the technology spectrum available for IBM i and AIX environments, including the latest, next-generation solutions, with a goal of preparing IT professionals to evaluate and adopt those most effective and appropriate for their organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplifying Branch Office Management by Search EnterpriseWAN E-Books March 10, 2010 - (Free Research) Branch IT managers face a very dynamic environment. The number of branches is rising, telecommuting is increasing, and the demand for applications is expanding. You need to take a proactive approach, classify branches, and establish SLAs that tie to each class and can then be met through the deployment of various technologies. (EBOOK) VIEW ABSTRACT | GO TO

Building a Home Lab Environment for Cisco Unified Communications by Global Knowledge February 10, 2009 - (Free Research) This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco IP Phone Features by Global Knowledge February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Use the Six Laws of Persuasion during a Negotiation by Global Knowledge October 2006 - (Free Research) Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VoIP Vulnerabilities by McAfee, Inc. March 2010 - (Free Research) The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Controlling Wireless Costs with any Connection Reporting: Supporting Three Dimensions of Mobile Intelligence by Fiberlink Communications March 2010 - (Free Research) In this white paper we will provide a general overview of Any Connection Reporting. We will then look at specific applications of this technology and see how organizations can use it to solve problems 3G, connectivity plans and so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution November 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs by Pivotal CRM, a CDC Software solution July 2009 - (Free Research) How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Surviving and Thriving in a Challenging Market: How Customer-centric Strategies Can Help Financial Services Firms Weather Market Volatility and Economic Uncertainty by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eco-sustainable wireless service: Opening new markets through cost-effective, alternative energy wireless base stations by Alcatel-Lucent October 2009 - (Free Research) About a billion people worldwide do not have access to telecommunications services, mostly from lack of a power grid that can support network infrastructure. Traditional wireless networks for remote locations rely on costly generators that are hard on the environment. Read this whitepaper to learn about cost effective and eco-friendly alternatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging Rugged Systems to Meet the Needs of Your Mobile Computing Environment by Dell, Inc. January 2010 - (Free Research) Rugged notebooks have improved tremendously over the past few years and more and more companies are using these durable computers to meet their business needs. This webcast discusses the latest trends and features in using rugged systems for your mobile workforce. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Dell Equallogic PS Series and VMware View Enhance Virtual Desktop Project Success by Dell, Inc. May 2009 - (Free Research) Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pocket E-Guide: Health Center Cut Cost Securing Wireless Network Edge with Aerohive by Aerohive Networks March 2010 - (Free Research) This pocket E-Guide discusses the importance of securing mobile devices in the healthcare industry and provides tips to accommodate and secure a mobile workforce. (EGUIDE) VIEW ABSTRACT | GO TO

IT Decision Checklist: Messaging Security by Guidance Software, Inc. March 2010 - (Free Research) Read this paper to learn how companies face complicated buying decisions when it comes to buying messaging security, the most important being whether to go with an on-premise solution, a SaaS offering in the cloud, or both. (EGUIDE) VIEW ABSTRACT | GO TO

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Work-at-Home Agent Model for Improved Customer Loyalty by inContact December 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

20 Steps to Delivering the Perfect Order by Esker Inc. March 2010 - (Free Research) Perfect order management starts with perfect processes, which can help consolidate apps and free up capital. In this podcast, discover 20 steps to delivering the perfect order and learn other tips that can help your organization take a process-view of order fulfillment from expert Ray Wang. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

E-Guide: Windows Mobile security tips for the on-the-go pro series - Part 2 Security tools that can boost Windows Mobile security by Microsoft January 2010 - (Free Research) Security tools that improve Windows Mobile security can be hardto find. Take a look at this list of security tools, as put together by Windows security expert Kevin Beaver. (EGUIDE) VIEW ABSTRACT | GO TO

Lease New HP ProLiant G6 Servers and S-t-r-e-t-c-h your IT Investment by Hewlett-Packard Company March 2010 - (Free Research) Maintaining an up-to-date IT platform is essential for the success of almost every business. Game-changing products such as HP’s G6 ProLiant servers can provide competitive advantages to business operations from the back office to sales and service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Versant Object Database 8.0.1 Software Development Kit (Trial) by Versant Corp. March 2010 - (Free Research) Managing the persistent state of complex object graphs, empowering agile developers to work more efficiently. Designed for massive scale transactional systems and eliminating processing-intensive O/R mapping layers. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Strategic and Technical Considerations for Accurate Forecasting and Sales Planning by Red Hat January 2010 - (Free Research) Read this case study to learn how IBM Global Business Services leveraged its electronics and automotive industry expertise to design, deploy and manage a solution based on SAP Business Suite for Alpine Electronics USA. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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