Wireless Technologies and Mobile Computing | Mobile Device Management | Customer Service (General) | On-line Customer Support | Customer Experience Management (CEM) | Customer Relationship Management (CRM) | Customer Interaction Management | Mobile Field Sales/ Wireless Connectivity | Social Networks and Community Management | Industrial Mobile Computing/ Rugged Handhelds

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Gartner predictions around Social CRM by Infor CRM February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. (EGUIDE) VIEW ABSTRACT | GO TO

Protect Your Customer Base by Ensuring the Best Customer Experience by LogMeIn, Inc. February 01, 2012 - (Free Research) Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. April 01, 2007 - (Free Research) Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft October 18, 2011 - (Free Research) Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Utilize analytics to drive customer satisfaction and retention by Infor CRM December 16, 2011 - (Free Research) Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 17, 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. (EBOOK) VIEW ABSTRACT | GO TO

Navigating the path to satisfying online customer experience by Tealeaf November 23, 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. (EGUIDE) VIEW ABSTRACT | GO TO

Stop losing revenue from poor online customer experiences by Tealeaf August 01, 2011 - (Free Research) 24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online Go To Meeting January 12, 2012 - (Free Research) Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives. (EGUIDE) VIEW ABSTRACT | GO TO

Gartner: A perspective on Android 2.2 for the enterprise by ComputerWeekly.com September 23, 2010 - (Free Research) With the announcement of Android 2.2, code named "Froyo," Google targets the enterprisemarket for the first time. This release has features to enable devices that can be grantedsupport under the "appliance level" of the Gartner Managed Diversity Framework. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smartphone market set to expand as vendors vie for position by ComputerWeekly.com November 24, 2010 - (Free Research) The Smartphone market is characterised by increasing competition on one hand and healthy growth prospects in the medium-term on the  other. Barriers to entry are high for most players, owing to the global nature of the  mobile industry and the consequent financial strength required to enter the market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile phone app opportunities for business by ComputerWeekly.com December 01, 2010 - (Free Research) Over the past 12 months, the global market for applications – fuelled by the astonishing and unprecedented activity experienced on Apple’s App Store and iPhone – has continued its stellar levels of growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WLAN Channel Access: How WiFi Networks Talk and How You Can Make Them Talk More Clearly by Global Knowledge October 18, 2010 - (Free Research) Steve Jobs, the man recognized as one of the business world’s most charismatic and organized presenters, was made to look disorganized when his WiFi network stopped working. The unexpected nature of Jobs’ bobble was what made it such a spectacle. This white paper is designed to be a lesson in avoidance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile adult industry is a sexy business opportunity by ComputerWeekly.com November 29, 2010 - (Free Research) The global adult industry is among the largest in the world, estimated to be worth nearly $100 billion worldwide by 2006. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tablets and connected devices - future opportunities for business by ComputerWeekly.com December 09, 2010 - (Free Research) The tablet market is characterised by intense interest from a multiplicity of players on one hand, and a virtually untested market place on the other. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Choosing an Enterprise-Class Wireless Operating System: A Comparison of Blackberry, iPhone, and Windows Mobile by BlackBerry June 18, 2009 - (Free Research) Security considerations remain the single biggest limitation to more aggressive expansion of wireless device usage in many enterprises. This paper will explore some of the key criteria necessary in a mobile OS so that enterprise use of the device will not compromise the integrity of the company's security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The tablet market: consumer trends and market segmentation by ComputerWeekly.com February 09, 2012 - (Free Research) The Boston Consulting Group shows how consumer tablets are creating new opportunities as the market grows and segments. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Top Ten Considerations When Evaluating Unified Communications Solutions - Learn the top solution differentiators to look for before deciding by Cisco Systems, Inc. August 02, 2011 - (Free Research) This paper breaks down ten areas to consider when evaluating an upgrade of your unified communications solution. (WEBCAST) GO TO WEBCAST

Mobile location-based services gaining ground by ComputerWeekly.com November 24, 2010 - (Free Research) From the turn of the millennium until the end of 2007 MLBS (Mobile Location Based Services) had promised much, but delivered very little in terms of commercial applications. Even in Japan and South Korea, the most advanced markets for commercial MLBS, usage was disappointing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Low cost handsets & entry level smartphones by ComputerWeekly.com February 02, 2011 - (Free Research) Though unprecedented changes have occurred in the last couple of years that have revolutionised the handset market, particularly at the top end of the market inhabited by smartphones, the low end market represents a continuing opportunity as emerging market individuals become connected in coming years. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Music Opportunities - market size, strategic analysis and forcasts by ComputerWeekly.com February 24, 2011 - (Free Research) Music services on the mobile handset are uniquely positioned to become a key platform within the music industry. Since the turn of the millennium, sales of physical music – CDs etc. – have slowly declined yearon-year, largely as a result of online piracy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering corporate data securely on employee iPads by Citrix July 27, 2011 - (Free Research) The growth of the iPad has resulted in deep security challenges for IT administrators across a variety of industries. Take a look at this resource to learn how to implement security policies and processes tailored for employee-owned tablet devices, including the iPad. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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