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Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation
March 01, 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
The Top 10 Technical Considerations for Evaluating E-Commerce Platforms by Art Technology Group (ATG)
July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
Benefits of Cloud-Based Communications
by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.
Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.
Cloud-Based Communications: Are They Right For Your Organization?
by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
IT Decision Center on Business Collaboration Solutions by SearchUnifiedCommunications.com
May 14, 2012 - (Free Research) Visit SearchUnifiedCommunications.com’s IT Decision Center that focuses on Business Collaboration technology in the marketplace today. Hear from the experts and get their advice on collaboration tools and management for businesses deciding on new solutions that can address everything from productivity, innovation, efficiency and cost-cutting.
IT Decision Center on Business Collaboration Solutions - Q5: Mobility by SearchUnifiedCommunications.com
May 16, 2012 - (Free Research) Question five featured in SearchUnifiedCommunications.com’s IT Decision Center on Business Collaboration asks top vendors in the space: What capabilities are there to support mobile policies? Find out what this vendor has to say by accessing their answer to this question now.
Virtual Data Center E-Zine Vol. 38 The Data Center of the Future by SearchServerVirtualization
April 06, 2012 - (Free Research) Transitioning to the virtual data center involves taking into account many trends that are just beginning to take off, such as cloud computing, IT consumerization and Big Data. In this expert e-zine, explore how you can take steps to embrace these new technologies and improve the efficiency of your data center.
Top Trends for Updating Your Data Center
by HP
October 10, 2011 - (Free Research) This essential resource explores the various Data Center Transformation workshops offered by HP. Discover today’s top trends for a data center transformation, improvements, and expansion and explore proven ways to transform your data center efficiently and cost-effectively.
IT Decision Center on Antimalware by SearchSecurity.com
April 17, 2012 - (Free Research) <p>Visit SearchSecurity.com's IT Decision Center that focuses on the Antimalware solutions in the marketplace today. Gain expert advice at each stage at the buying cycle as well as have access to answers to the top 5 questions SearchSecurity.com's audience has around antimalware solutions directly from the top vendors in the space in one place.</p>
IT Decision Center on Antimalware- Q3: Management by SearchSecurity.com
April 18, 2012 - (Free Research) <p>Question three featured in SearchSecurity.com's IT Decision Center on Antimalware asks top vendors in the space: Can devices – desktops and mobile – be managed through the same console? Find out what these vendors have to say by accessing their answers to this question now.</p>
IT Decision Center on Antimalware- Q2: Support by SearchSecurity.com
April 18, 2012 - (Free Research) <p>Question two featured in SearchSecurity.com's IT Decision Center on Antimalware asks top vendors in the space: Does your solution support the various platforms of mobile devices, including tablets (Android, iOS, RIM)? Find out what these vendors have to say by accessing their answers to this question now.</p>
FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
Mobile Sense series Webinar - Best Practices for a Mobility Center of Excellence by SAP America, Inc.
April 25, 2012 - (Free Research) <p>The proliferation of different mobile devices, operating systems, suppliers and services—coupled with a lack of mobility standards—leads to complicated management and support requirements. This webcast discusses best practices for establishing mobility excellence in your organization.</p>
AC vs DC Power Distribution for Data Centers by APC by Schneider Electric
October 2010 - (Free Research) In this paper, you'll learn why high-efficiency AC will likely emerge as the dominant choice for data center power distribution. Topics covered include a review of the characteristics of AC & DC distribution, A mathematical model of the efficiency of two different AC distribution systems, and Why many of the DC benefits are unfounded.
BMC Mainframe Survey 2011 by ComputerWeekly.com
September 2011 - (Free Research) Big businesses are planning to grow their mainframe computer capacity despite the downturn this survey of 1,347 large mainframe users worldwide by BMC Software reveals.
Managing Data Center Transformation: Avoid 4 Common Pitfalls by HP
October 2011 - (Free Research) To embrace the new instant-on, mobile, interconnected business world, IT organizations need to transform their infrastructure and data centers to support agility. This video series features 10 expert tips for planning your IT transformation. Check out this brief video for tips 4-1.
3 Tips for Planning Data Center Transformation by HP
October 2011 - (Free Research) To embrace the new instant-on, mobile, interconnected business world, IT organizations need to transform their infrastructure and data centers to support agility. This video series features 10 expert tips for planning your IT transformation. Check out this brief video for tips 7-5.
Go Green with Ease: Five Steps for Small IT Shops by Cisco Systems, Inc.
February 2009 - (Free Research) Smart information technology (IT) practices reduce the environmental impact of conducting business, and help small and medium-sized businesses (SMBs) reduce expenses.
Computer Weekly - 27 March 2012: What the Budget means for IT by ComputerWeekly.com
March 2012 - (Free Research) This week’s Computer Weekly asks what chancellor George Osborne's Budget means for the UK IT community and if he can deliver his goal to make Britain "the technology centre of Europe". Also you'll find the final part of our private cloud Buyer's Guide and we examine the options for choosing the right WAN optimisation strategy.
2012 Trends to Watch: Storage by ComputerWeekly.com
February 2012 - (Free Research) Ovum analyses data growth, big data, disk shortages, public cloud storage, flash memory, and other storage trends.
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