TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		IP Phone 7900 by Cisco Systems, Inc. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc.

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Video Telephony: Completing the Picture of Unified Communications Effectiveness by TANDBERG. July 2008 - (Free Research) Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

RADVISION: Recipient of the 2008 North American Videoconferencing Infrastructure Systems Product Differentiation Innovation Award by RADVISION June 2008 - (Free Research) Frost & Sullivan presents the 2008 Product Differentiation Innovation Award in the videoconferencing infrastructure systems market to RADVISION. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: Web 2.0 in Action! How SAP is Leveraging Web 2.0 in CRM to Improve Customer Experience by SAP America, Inc. July 2008 - (Free Research) Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Real Estate Investment Firm Achieves Vision through Infrastructure Optimization by Microsoft Dynamics. June 2008 - (Free Research) CRM and e-mail improvements at a professional services firm increase collaboration and help the firm grow in geographic reach from five states to seven-without adding employees. (CASE STUDY) GO TO CASE STUDY

Podcast: Intelligent Branch Office Communication Strategies by Avaya, Inc June 2008 - (Free Research) Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SOA in Any Economic Climate: Adopting a Lifecycle Approach to Software Quality Management by IBM. August 2008 - (Free Research) This paper explains how organizations are adopting new approaches such as Service Oriented Architecture (SOA) as a way to create agile reusable business services that are intended to help them respond to rapid changes and business opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center by Infor. March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web 2.0: Tips for Recruiting in a New Landscape by iCIMS July 2008 - (Free Research) Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Canadian Airport Reaps the Benefits of Truly Unified Communications by Hewlett-Packard Company June 2007 - (Free Research) In this case study learn how Halifax International Airport Authority, one of Canada's largest airports, developed and integrated a unified communications solution that created flexibility and efficiency for how their terminal space is utilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BlackBerry for Insurance - Solutions for Agents, Brokers and Insurers by BlackBerry August 2008 - (Free Research) Insurance companies struggle keep up with their customers' demands for real-time business processes. Learn how to change the way you do business with fingertip access to internal systems and customers giving them the service they expect. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Teleworking: Real Value for Virtual Workers by Avaya, Inc June 2008 - (Free Research) The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast - Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company) November 2006 - (Free Research) This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company) November 2006 - (Free Research) This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Social Media Marketing by HubSpot June 2008 - (Free Research) In this webcast Mike Volpe, VP of Marketing for HubSpot discusses why social media is important. Social media’s state of mind, 3 types of social media and its measuring results will also be discussed. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Rise of the Millennials Market Segment by Alcatel Lucent February 2008 - (Free Research) This white paper provides the insight into the infrastructure and platforms requirements in order to keep up with the growing demand for communications products and services and reliance on social networking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Perspective on Telecommunications Business Transformation - Operations Transformation Strategies by Alcatel Lucent February 2008 - (Free Research) This white paper discusses the challenges that service providers face with the rapidly evolving telecommunications marketplace. Learn how to remain competitive in today's volatile market by reviewing some of the proven strategies for operational... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Performance Solution for Document Distribution by F5 Networks (E-mail this company) November 2007 - (Free Research) When it comes to project collaboration, modern enterprises are caught off guard by the increasing demands placed on their infrastructures by the Internet & advanced intranets/extranets. Learn how F5 WebAccelerator solution resolves all document repository network access problems, whether local or remote, irrespective of the enterprise environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 5 Ways to Identify Sales and Marketing Misalignment by The Content Factor (E-mail this company) November 2006 - (Free Research) As a manager faced with misaligned marketing and sales operations, what can you do? CRM-based dashboards and campaign management solutions can help bridge the gap and provide a more integrated view of sales and marketing activities. This paper explains some things you can do before major campaigns to ensure cohesion between sales and marketing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

How to future-proof for mobility: Develop an integrated management and security strategy by Sybase iAnywhere July 2008 - (Free Research) Please join John Girard, VP and Distinguished Analyst, featured analyst firm, Gartner, Inc., and Joe Owen, Vice President of Engineering for Sybase iAnywhere, as they introduce a secure, scalable mobile platform that addresses ... (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Deploying F5 Networks BIG-IP Local Traffic Manager with WebAccelerator for Microsoft Office SharePoint Server 2007 by F5 Networks (E-mail this company) December 2007 - (Free Research) One approach to improving overall system performance is the use of a class of Traffic Management Device commonly referred to as a WAN Accelerator. This paper details the results of using one such solution – the F5 Networks® BIG-IP® Local Traffic Manager™ (LTM™). Test results showed a significant increase in user-perceived performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving End-User Performance by Eliminating HTTP Chattiness by F5 Networks (E-mail this company) August 2007 - (Free Research) In theory, widely distributed remote and mobile users can access applications from anywhere, increasing convenience and productivity. In reality, portals, CRM, collaboration and other enterprise web applications are delivered over the very chatty HTTP protocol. Instead of finding accessible functionality, users are frustrated with slow performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase First Contact Resolution: The Key to Superior Support by Citrix Online-GotoAssist July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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