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Address all your CRM needs with one system by Infor CRM December 19, 2011 - (Free Research) Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Anywhere v11.0.1 Developer Edition by Sybase, Inc. June 18, 2010 - (Free Research) Addresses need for high reliability and data sync to multiple device platforms. Avoids need for a DBA, and reduces development effort by simplifying performance optimisation and back end connectivity. Works with standard development tools and languages. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

LANsurveyor 10.0 Automated Network Mapping and Documentation by SolarWinds, Inc. November 2007 - (Free Research) LANsurveyor automatically discovers and diagrams network topology, generates network maps in Visio, detects new devices and changes to network topology, and performs inventory management for hardware and software assets. Download a free 30-day trial today to see why more than 45,000 network professionals trust SolarWinds solutions. (DEMO) GO TO DEMO

Use effective call centers to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc. January 2012 - (Free Research) There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Collaboration in the Cloud by Citrix Online Go To Meeting January 2012 - (Free Research) This white paper addresses the issues and challenges surrounding remote collaboration, exploring just how to succeed in this new world of work. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Goodman's LLP Case Study: Law Firm Plans for Contingencies with Indispensible BlackBerry Smartphones by BlackBerry September 2011 - (Free Research) Access this case study to learn how a company deployed WIC Messenger to automatically push an up-to-date list of PINs to each BlackBerry smartphone so users could easily contact each other in the event of a power outage or email service disruption. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Airbus Americas Case Study: IT Team Delivers Back-up Communications on BlackBerry Smartphones without Increasing Workload or Costs by BlackBerry September 2011 - (Free Research) Access this case study to learn how a company implemented an emergency messaging system with an application that provides an up-to-date contact list pulled from the BlackBerry® Enterprise Server and corporate directory. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Stikeman Elliott LLP: IT Team Offers Legal Team More Functionality in their BlackBerry Smartphones by BlackBerry September 2011 - (Free Research) Access this case study to learn how a busy, mobile legal team successfully developed a Blackberry application to easily look up contact lists, access internal information about their firm and have an emergency communications system in place. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Building Simple, Effective Applications by BlackBerry September 2011 - (Free Research) This webcast will introduce methods and ideas for mobilizing your applications for your users today with a few simple steps. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Sales Analytics by Oracle Corporation July 2008 - (Free Research) With more accurate sales forecasts and enhanced identification of potential problems and opportunities, Oracle Sales Analytics helps close business faster and increase overall sales revenue. Read this data sheet to learn more. (DATA SHEET) VIEW ABSTRACT | GO TO

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Computer Weekly - 29 November 2011: Read this week’s issue of the UK’s leading technology publication, featuring the latest news, analysis and opinion about UK IT by ComputerWeekly.com November 2011 - (Free Research) In this week's Computer Weekly, we go behind the scenes at the datacentre that knows everything about you, at credit checking firm Experian. We analyse the government's new plans to change the way it works with IT suppliers; and kick-off our Buyer's Guide to outsourcing with a look at the latest trends. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Mobile phone app opportunities for business by ComputerWeekly.com December 2010 - (Free Research) Over the past 12 months, the global market for applications – fuelled by the astonishing and unprecedented activity experienced on Apple’s App Store and iPhone – has continued its stellar levels of growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. April 2007 - (Free Research) Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge May 2009 - (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com November 2010 - (Free Research) The tool of choice to the highly mobile workforce is the  mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the  mobile phone is usurping the laptop as the main point of technology for the road warrior. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Shamrock: Building Supplier Keeps Business Growing by BlackBerry September 2011 - (Free Research) Access this case study to learn how one company deployed BlackBerry® Enterprise Server Express to provide the company with many of the same BlackBerry® smartphone features that employees were accustomed to using, without additional software or user license fees. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell™ | VMware ESX/ESXi 3.5 Virtualization Reference Architecture by Dell and VMware September 2008 - (Free Research) This white paper describes validated architectures for Dell | VMware™ virtual infrastructures. The Virtualization RA is intended to provide customers with an example basis to consider, evaluate, and select the Dell virtualization solution components that best fit their requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VX-Xpress WAN Op Download by Silver Peak February 2012 - (Free Research) Download Silver Peak’s VX-Xpress is the world’s first self-service website for Virtual WAN Optimization. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

IT Download: LogMeIn Rescue and LogMeIn Rescue + Mobile by LogMeIn, Inc. January 2012 - (Free Research) Download your free trial of a software that tackles the issues of delivering efficient, effective IT support to employees – remote or onsite – and customers using disparate computing platforms and mobile devices. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Accenture Technology Vision 2012 by ComputerWeekly.com January 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. (IT BRIEFING) VIEW ABSTRACT | GO TO

IPV6 Transition – Why the rush ? by ComputerWeekly.com December 2011 - (Free Research) This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

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