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Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation
March 01, 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
The Top 10 Technical Considerations for Evaluating E-Commerce Platforms by Art Technology Group (ATG)
July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
Integrating Active Directory Users with Remote VPN Clients on a Cisco ASA by Global Knowledge
December 17, 2010 - (Free Research) This white paper examines how to configure an ASA to leverage AD for remote connectivity. Your users will appreciate the ability to connect in to your internal network to access programs and data with the same user name and password credentials as they do when they are in the office. VPN access via the public Internet is very secure and reliable.
activEcho Overview Video by GroupLogic
March 14, 2012 - (Free Research) GroupLogic's activEcho is a secure Enterprise File Sharing and Syncing solution designed for corporate users. This video provides a high level overview of the problems enterprises face when considering file sharing and syncing solutions and how activEcho provides a solution that meets the needs of end users and IT.
activEcho: Driving Secure Enterprise File Sharing and Syncing in the Enterprise by GroupLogic
March 14, 2012 - (Free Research) GroupLogic’s new activEcho is the industry’s only secure Enterprise File Sharing and Syncing solution that balances the need for simplicity for the end user, and the security, management and flexibility required by the enterprise. This paper provides an in-depth view into the security features and benefits of activEcho.
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