Astea Alliance Service Management Suite by Astea International Inc.. Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales more... >> Discover more offerings from Astea International Inc..
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Wireless Technologies and Mobile Computing | Mobile Field Sales/ Wireless Connectivity | Mobile Device Management | Handhelds/ PDA | Wireless Security | Business Intelligence Solutions | Field Service Management | Wireless Application Protocol (WAP) | Industrial Mobile Computing/ Rugged Handhelds | Customer Relationship Management (CRM)

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Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field by Astea International Inc. (E-mail this company) January 2004 - (Free Research) The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this company) May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these? (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Mobile Field Services Best Practices by Astea International Inc. (E-mail this company) November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Innovating the Field: Document Solutions Company Turns to Unique Field Service Solution from Astea by Astea International Inc. (E-mail this company) November 2007 - (Free Research) In 2006, Danka leadership made the decision to update the company’s service management solution, which was largely based around a self-service interactive voice response (IVR) system. After engaging with multiple vendors, Danka chose Astea’s FieldCentrix FX Mobile®, a workflow software for automating field service processes. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Aberdeen Report: Making Money via Mobile Field Services by Astea International Inc. (E-mail this company) November 2007 - (Free Research) Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient by Astea International Inc. (E-mail this company) May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless. June 2008 - (Free Research) Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Fire & Security Success Story by SERVICEPower. June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Dispatch Direct: Service Call Dispatching by Dispatch Direct Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Orange County Sheriff’s Department Increases Mobile User Productivity by NetMotion Wireless. June 2008 - (Free Research) Mobility XE solved the numerous challenges that OCSD faced in their wireless deployment and provided a secure VPN tunnel for all data transmitted across the wireless networks. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How Mobile Printing Enhances Efficiency in Route Accounting & DSD by Quest Solution June 2008 - (Free Research) Mobile printing provides a series of quality improvements and timesaving benefits that are often overlooked in route automation, but can have a significant impact on the bottom line. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Engineering Firm Achieves Improved Connectivity and Responsiveness by Nokia. April 2008 - (Free Research) Learn from this podcast the Lotus environment, device-agnostic solution which also raised the level of customer satisfaction. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Maximizing Mobile Worker Productivity by NetMotion Wireless. June 2008 - (Free Research) The intent of this Yankee Group Report is to identify the secure mobile solutions available in the market, and how these technologies map back to the requirements of today’s mobile enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Presentation Transcript: Trends, Challenges, and Innovations in Enterprise Mobility by OQO, Inc. June 2008 - (Free Research) Gain insight into a new approach to enterprise mobility solutions that assist in the ease of application deployment and reducing TCO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dickinson Dees LLP Achieves Productivity Gains by Nokia. April 2008 - (Free Research) While away from the office, data is increasingly being accessed and IT is left with stringent demands that are difficult to manage. This podcast looks at how Device Management helped a top law firm control costs and connect its 800 employees. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

State Supreme Court Improves Efficiency by Nokia. April 2008 - (Free Research) This podcast explores IT's solution for convenient and protected access to email and prompt handling of time-sensitive court business. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Podcast: Trends, Challenges, and Innovations in Enterprise Mobility by OQO, Inc. May 2008 - (Free Research) Gain insight into a practical, solutions-oriented approach as well as how you can mobilize line of business applications while minimizing TCO. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Out of the Cubicle and into the Field - Mobility Matters in Extending Public Service Delivery by BlackBerry March 2008 - (Free Research) This paper from the Center for Digital Government explores the drivers and benefits of going mobile in the public sector. It also includes success stories from early adopters, as well as suggestions for getting started. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The CIO's Guide to Mobile Applications by BlackBerry March 2008 - (Free Research) This paper provides a framework for understanding how to build a business case for an enterprise wireless solution that goes beyond email, learn about the potential benefits and costs that are associated with these wireless solution strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TracerPlus Pro – Mobile Barcoding Solutions by Portable Technology Solutions, LLC (E-mail this company) With PTS Mobile Barcode Software, you can create customized data collection applications in minutes. No programming knowledge is needed -- just set up PTS's mobile barcode software right on your barcode terminal and start collecting the data you need immediately! Compatible with most Windows Mobile, CE.Net, Palm PDAs and Barcode Terminals.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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