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Solution Provider Uses Hosted Services to Secure a Significant Deal with Retail Giant by Microsoft
June 2009 - (Free Research) CROSSMARK helps retailers reach their sales objectives. When a large retail chain issued a request for proposal to update its product demonstration program in six weeks, CROSSMARK had to find a partner and launch a joint venture company to persuade the potential client it could make the deadline. Learn how Microsoft solutions got the job done.
Simplifying Branch Office Management by Search EnterpriseWAN E-Books
March 2010 - (Free Research) Branch IT managers face a very dynamic environment. The number of branches is rising, telecommuting is increasing, and the demand for applications is expanding. You need to take a proactive approach, classify branches, and establish SLAs that tie to each class and can then be met through the deployment of various technologies.
Cisco IP Phone Features by Global Knowledge
February 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.
Personalized content and Advertising: How it works by Alcatel-Lucent
November 2009 - (Free Research) See how Alcatel-Lucent helps service providers turn subscribers into audiences, dramatically increasing the value of advertising and content offers while enhancing the consumer experience on the screen of their choice.
Presentation Transcript: Meeting the Demand for Multi-Screen Experience by Alcatel-Lucent
October 2009 - (Free Research) Consumers today tend to use a wide variety of communications devices and are expecting to get video content delivery to any screen. This presentation transcript discusses a new multi-screen solution and how it can support these market needs.
Strategic Steps for Moving to LTE by Alcatel-Lucent
September 2009 - (Free Research) The growing success of mobile data services and the success of end user devices, such as the iPhone, are causing performance bottlenecks into our next generation mobile networks. This videocast takes a look at how LTE, the next generation of wireless networking, is dealing with these challenges while taking the user experience to the next level.
How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution
February 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution
February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
The New Economics of Telecom Networks: Bringing value back to the network by Alcatel-Lucent
November 2009 - (Free Research) Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management.
Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent
June 2009 - (Free Research) As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network.
The Work-at-Home Agent Model for Improved Customer Loyalty by inContact
December 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger
business continuity, and more.
Lease New HP ProLiant G6 Servers and S-t-r-e-t-c-h your IT Investment by Hewlett-Packard Company
March 2010 - (Free Research) Maintaining an up-to-date IT platform is essential for the success of almost every business. Game-changing products such as HP’s G6 ProLiant servers can provide competitive advantages to business operations from the back office to sales and service.
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