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Your search for keyword: Definitions Customer Service Policy returned 411 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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Mobile banking strategies - maximise your revenues by ComputerWeekly.com

December 06, 2010 - (Free Research) Juniper Research defines mobile banking as  “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”.
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Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin

October 21, 2009 - (Free Research) This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.
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Ventana Research Value Index - Product Information Management 2011 by SAP America, Inc.

June 24, 2011 - (Free Research) This Ventana Research report discusses product information management (PIM) based on the Value Index. Learn how PIM systems can synchronize all your attributes and definitions used in the identification, description, sales and fulfillment of products across all channels that customers, suppliers and partners use.
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CW+: Mobile payments market opportunities for business by ComputerWeekly.com

December 20, 2010 - (Free Research) The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.”
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Mobile payment technology - a buyer's guide by ComputerWeekly.com

November 18, 2010 - (Free Research) The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.”
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Meeting & Managing Your Recovery Time and Recovery Point Objectives/SLA’s by CA ARCserve

December 31, 2010 - (Free Research) Creating solid SLAs will let you save the day when the unexpected happens — and keep aggressive users at bay with a set of written expectations. Check out this brief white paper to learn how to build a better SLA for your organization.
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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
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Key Strategies for IT Success in Today's Distribution Environment by Epicor Software Corporation

October 21, 2011 - (Free Research) This white paper provides high level definitions, opportunity identification, and future potentials for: Service Oriented Architecture (SOA), Software as a Service (SaaS), Enterprise Resource Planning (ERP) Anytime, Anywhere Availability, Mobile Devices, Web 2.0, and Report Cards or Balanced Scorecards as a Business Intelligence (BI) capability.
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Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra

December 30, 2011 - (Free Research) <p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p>
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Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com

November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
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The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
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FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
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A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 17, 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.
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Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation

March 01, 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
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Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
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The Top 10 Technical Considerations for Evaluating E-Commerce Platforms by Art Technology Group (ATG)

July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
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Business Intelligence Solutions For Financial Services by MicroStrategy Incorporated

December 14, 2011 - (Free Research) This paper outlines how one specific business intelligence (BI) platform can benefit your financial organization. Read this now and learn how CFO dashboards can be used to measure, monitor and optimize banking performance, why creating a risk intelligent enterprise is critical, how to efficiently manage customers and investments and so much more.
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SearchCRM.com E-Guide: Real-world mobile CRM case studies by SAP America, Inc.

May 10, 2012 - (Free Research) This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.
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Defining the 21st Century salesperson by SAP America, Inc.

May 15, 2012 - (Free Research) This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
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SilkPerformer ensures USA Technologies services meet demand spikes, satisfying customers and end-users by Micro Focus

May 17, 2012 - (Free Research) USA Technologies sought a solution that offered better QA and testing to meet the expanding demand of transactions at its 48,000 point-of-sale, cashless micro-transaction machines. This paper outlines the solution it chose and how it offers an automated software load and elevated performance testing. Read this to learn more about its benefits.
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Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
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How Do You Evaluate Which On-Demand CRM Solution is Right for You? by Oracle Corporation

January 08, 2009 - (Free Research) The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.
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Operational Intelligence - Boosting Performance with 'Right Time' Business Insight by IBM

January 24, 2012 - (Free Research) This report from Aberdeen looks at how leading companies are using business intelligence (BI) to achieve superior performance in sales management, customer service and financial efficiency. Read how your organization can achieve similar performance by following specific steps and actions.
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Realizing The True Payoffs of Speech Analytics by Enkata Technologies

April 25, 2012 - (Free Research) This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
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