Contact Management | Customer Relationship Management (CRM) | Mobile Device Management | Customer Service (General) | Customer Experience Management (CEM) | Wireless Technologies and Mobile Computing | Unified Communications / Voice & Data Convergence | Application Management and Maintenance | Sales Management | Customer Interaction Management | Directory Services | Sales Analysis & Reporting

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Effective Negotiating: 5 Rules for Smooth Transactions by Global Knowledge March 13, 2009 - (Free Research) This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc. January 24, 2012 - (Free Research) There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Goodman's LLP Case Study: Law Firm Plans for Contingencies with Indispensible BlackBerry Smartphones by BlackBerry September 16, 2011 - (Free Research) Access this case study to learn how a company deployed WIC Messenger to automatically push an up-to-date list of PINs to each BlackBerry smartphone so users could easily contact each other in the event of a power outage or email service disruption. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Airbus Americas Case Study: IT Team Delivers Back-up Communications on BlackBerry Smartphones without Increasing Workload or Costs by BlackBerry September 16, 2011 - (Free Research) Access this case study to learn how a company implemented an emergency messaging system with an application that provides an up-to-date contact list pulled from the BlackBerry® Enterprise Server and corporate directory. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Stikeman Elliott LLP: IT Team Offers Legal Team More Functionality in their BlackBerry Smartphones by BlackBerry September 16, 2011 - (Free Research) Access this case study to learn how a busy, mobile legal team successfully developed a Blackberry application to easily look up contact lists, access internal information about their firm and have an emergency communications system in place. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Building Simple, Effective Applications by BlackBerry September 15, 2011 - (Free Research) This webcast will introduce methods and ideas for mobilizing your applications for your users today with a few simple steps. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Sales Analytics by Oracle Corporation July 11, 2008 - (Free Research) With more accurate sales forecasts and enhanced identification of potential problems and opportunities, Oracle Sales Analytics helps close business faster and increase overall sales revenue. Read this data sheet to learn more. (DATA SHEET) VIEW ABSTRACT | GO TO

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 26, 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. April 01, 2007 - (Free Research) Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Address all your CRM needs with one system by Infor CRM December 19, 2011 - (Free Research) Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge May 26, 2009 - (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com November 22, 2010 - (Free Research) The tool of choice to the highly mobile workforce is the  mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the  mobile phone is usurping the laptop as the main point of technology for the road warrior. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Shamrock: Building Supplier Keeps Business Growing by BlackBerry September 16, 2011 - (Free Research) Access this case study to learn how one company deployed BlackBerry® Enterprise Server Express to provide the company with many of the same BlackBerry® smartphone features that employees were accustomed to using, without additional software or user license fees. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell™ | VMware ESX/ESXi 3.5 Virtualization Reference Architecture by Dell and VMware September 2008 - (Free Research) This white paper describes validated architectures for Dell | VMware™ virtual infrastructures. The Virtualization RA is intended to provide customers with an example basis to consider, evaluate, and select the Dell virtualization solution components that best fit their requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Accelerating virtual desktop delivery by Dell, Inc. and Intel April 2011 - (Free Research) The Dell™ Virtual Integrated System (VIS) Self-Service Creator tool streamlines provisioning and virtual desktop management in heterogeneous environments, helping reduce administrative burden, increase responsiveness, and ensure security and compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video: Desktop Virtualization Solutions Overview by Dell, Inc. and Intel June 2011 - (Free Research) Mobility has become a part of life, especially as more end-users begin to work from home and on the road. This video highlights how desktop virtualization can help address data center performance and growth as mobility continues to experience growth, without compromising your company's data. (VIDEO) VIEW ABSTRACT | GO TO

Video: Desktop Virtualization Delivery Models by Dell, Inc. and Intel June 2011 - (Free Research) This webcast discusses several delivery models for desktop virtualization, brought to you by Dell,  Inc. These four, distinct options are sorted by process of implementation, ownership and operation of the finish solution. (VIDEO) VIEW ABSTRACT | GO TO

Video: Desktop Virtualization Process Methodology by Dell, Inc. and Intel June 2011 - (Free Research) This video discusses a 5-step implementation plan for  data center virtualization, brought to you by Dell, Inc.. This virtualization strategy will help you reduce security risks, performance issues, help lower costs and increase user satisfaction. (VIDEO) VIEW ABSTRACT | GO TO

Building a Scalable Cloud by Dell, Inc. and Intel June 2011 - (Free Research) Salesforce.com is the leader in enterprise cloud computing services, enabling organizations to manage every part of the customer relationship without having to maintain expensive, in-house applications. Read this case study to learn how Saleforce.com made room for new service and customer growth with Dell's PowerEdge servers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

E-Guide: Top Reasons to Deploy Virtual Desktops Now by Dell, Inc. and Intel April 2011 - (Free Research) This e-guide from SearchVirtualDesktop.com details the top four reasons to deploy virtual desktops, including lower desktop support costs and application security improvements. Plus, gain expert insight from Brian Madden to learn how to sell desktop virtualization to traditional desktop admins. (EGUIDE) VIEW ABSTRACT | GO TO

Enabling Device-Independent Mobility with Dynamic Virtual Clients by Dell, Inc. and Intel November 2009 - (Free Research) To enable device-independent mobility (DIM) at Intel, Intel IT is considering implementing dynamic virtual client (DVC) technology, which uses containerized software appliances to abstract the OS; applications; corporate and personal data and workspaces; and user-specific settings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling Device-Independent Mobility with Dynamic Virtual Clients by Dell, Inc. and Intel November 2009 - (Free Research) To enable device-independent mobility (DIM) at Intel, Intel IT is considering implementing dynamic virtual client (DVC) technology, which uses containerized software appliances to abstract the OS; applications; corporate and personal data and workspaces; and user-specific settings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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