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Airbus Americas Case Study: IT Team Delivers Back-up Communications on BlackBerry Smartphones without Increasing Workload or Costs by BlackBerry September 16, 2011 - (Free Research) Access this case study to learn how a company implemented an emergency messaging system with an application that provides an up-to-date contact list pulled from the BlackBerry® Enterprise Server and corporate directory. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. April 01, 2007 - (Free Research) Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Shamrock: Building Supplier Keeps Business Growing by BlackBerry September 16, 2011 - (Free Research) Access this case study to learn how one company deployed BlackBerry® Enterprise Server Express to provide the company with many of the same BlackBerry® smartphone features that employees were accustomed to using, without additional software or user license fees. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com November 22, 2010 - (Free Research) The tool of choice to the highly mobile workforce is the  mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the  mobile phone is usurping the laptop as the main point of technology for the road warrior. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc. January 24, 2012 - (Free Research) There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Goodman's LLP Case Study: Law Firm Plans for Contingencies with Indispensible BlackBerry Smartphones by BlackBerry September 16, 2011 - (Free Research) Access this case study to learn how a company deployed WIC Messenger to automatically push an up-to-date list of PINs to each BlackBerry smartphone so users could easily contact each other in the event of a power outage or email service disruption. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Stikeman Elliott LLP: IT Team Offers Legal Team More Functionality in their BlackBerry Smartphones by BlackBerry September 16, 2011 - (Free Research) Access this case study to learn how a busy, mobile legal team successfully developed a Blackberry application to easily look up contact lists, access internal information about their firm and have an emergency communications system in place. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Building Simple, Effective Applications by BlackBerry September 15, 2011 - (Free Research) This webcast will introduce methods and ideas for mobilizing your applications for your users today with a few simple steps. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Sales Analytics by Oracle Corporation July 11, 2008 - (Free Research) With more accurate sales forecasts and enhanced identification of potential problems and opportunities, Oracle Sales Analytics helps close business faster and increase overall sales revenue. Read this data sheet to learn more. (DATA SHEET) VIEW ABSTRACT | GO TO

Yes You Can Connect Employees' Personal Smartphones by BlackBerry September 12, 2011 - (Free Research) Employees are flooding IT departments with requests to connect their personal smartphones to the company IT infrastructure. Disregarding the real productivity benefits from connected employees, until now many IT departments have been too concerned with security and control risks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to control abuse of social networking on mobile devices by ComputerWeekly.com November 25, 2010 - (Free Research) The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How iPads Enter the Workforce by Citrix February 21, 2011 - (Free Research) Who could have imagined that a tablet would capture the imagination of employees and IT alike? But the iPad did, and it’s kicked off an arms race for smart mobile devices. This report introduces a simple framework to guide content and collaboration professionals through employee-fueled tablet scenarios and IT-led tablet projects. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The data sharing paradox. A guide to small business on data sharing and security. by ComputerWeekly.com September 21, 2011 - (Free Research) This small business report looks at the degree to which small businesses are sharing data, the ways in which they are doing so and the real and perceived risks. It shows how these risks can be mitigated. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering corporate data securely on employee iPads by Citrix July 27, 2011 - (Free Research) The growth of the iPad has resulted in deep security challenges for IT administrators across a variety of industries. Take a look at this resource to learn how to implement security policies and processes tailored for employee-owned tablet devices, including the iPad. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Employee Productivity with Cisco® Unified Mobility by Global Knowledge August 27, 2009 - (Free Research) This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The data sharing paradox. A guide to small business on data sharing and security by ComputerWeekly.com September 30, 2011 - (Free Research) This small business report looks at the degree to which small businesses are sharing data, the ways in which they are doing so and the real and perceived risks. It shows how these risks can be mitigated. (WHITE PAPER) GO TO WHITE PAPER

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 26, 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Address all your CRM needs with one system by Infor CRM December 19, 2011 - (Free Research) Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing the iPad in the Enterprise by Copiun December 13, 2011 - (Free Research) This Tech Guide discusses mobile strategies in the enterprise: manageability, cost, business benefits and - most important - how employees are dictating the need for it. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Employee-owned Smartphones: Seize the Opportunity by BlackBerry September 12, 2011 - (Free Research) It’s no longer feasible for an IT department to ignore the smartphone push from the majority of the employee population. IT management must attempt to channel the chaos and determine ways to embrace the personal mobility wave while maintaining effective security and management measures, especially in relation to the corporate network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Embracing Employee-Acquired Smartphones without Compromising Security by BlackBerry September 12, 2011 - (Free Research) More and more users are using their own smartphones at work – and it’s crucial that IT departments have a clearly defined  strategy for dealing with these devices. BlackBerry Enterprise Server Express is a cost-effective solution to help IT manage the challenges of security, cost and IT control while balancing the needs of employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge May 26, 2009 - (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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