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Browse Directory>   Infrastructure and Systems Management>  Systems Management>  IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution
November 11, 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making the News: Dell helps a media company maintain its competitiveness in the evolving news business, reducing the time needed to publish breaking stories by 50 percent by Dell, Inc. and Intel
February 01, 2008 - (Free Research) This case study looks at Media General a large regional communications company with over four dozen TV stations and newspapers plus an extensive online service. With the rapidly growing demand for online services and the changing online environment Media General turned to Dell for solutions.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution by Microsoft
January 01, 2008 - (Free Research) Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How IT Can Help Companies Make Better, Faster Decisions by SAP AG
October 30, 2009 - (Free Research) IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Research Report on Virtualization and Cloud Computing in Test/Dev Environments by Platform Computing Corporation
October 26, 2009 - (Free Research) Read this report to learn the research findings of this study, which examined the challenges of managing Test/Dev environments and the opportunity for server virtualization and cloud computing to address them. This paper includes several graphs and an in-depth discussion of the advantages of private cloud computing.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Comparing Research in Motion and Microsoft Mobile Solutions by Microsoft
December 2008 - (Free Research) This paper compares the Research In Motion BlackBerry solution with the Microsoft® mobile solution by analyzing features of the user experience and the administrator experience.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Device Diversity: How To Embrace Employee-Owned BlackBerry, iPhone and Windows Mobile Smartphones (And Make Your CIO Smile) by BoxTone
October 2009 - (Free Research) This free handbook explains why "enabled compliance" is what IT management and CIOs need to maximize mobile worker productivity while optimizing the balance of service quality, cost and risk to the organization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative by BoxTone
October 2009 - (Free Research) In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs by Pivotal CRM, a CDC Software solution
February 2009 - (Free Research) This paper explores core principles companies can use to help them select a CRM system.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Hot Skills for 2009 by Global Knowledge
May 2009 - (Free Research) With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unlock the Hidden IT Opportunities in Troubled Economic Times by BMC Software, Inc
June 2009 - (Free Research) IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and...
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: Getting There From Here: Delivering Unified Communications to Your Organization - Part 2 by IBM
September 2009 - (Free Research) In this podcast, discover new unified communication (UC) technology that enhances collaboration and conferencing capabilities. Gain insight into four UC applications and how to select the best one for your use cases. Learn how to extend telecommunications, mobility, desktops and applications to improve business operation performance.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Getting There From Here: Delivering Unified Communications to Your Organization - Part 2 by IBM
September 2009 - (Free Research) In this webcast, discover new unified communication (UC) technology that enhances collaboration and conferencing capabilities. Gain insight into four UC applications and how to select the best one for your use cases. Learn how to extend telecommunications, mobility, desktops and applications to improve business operation performance.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Webcast by Cast Iron Systems
March 2009 - (Free Research) View this Webcast and complimentary Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Deliver Application Integration Projects in Days by Cast Iron Systems
February 2009 - (Free Research) This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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