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Eight Strategies for First Rate Customer Service by Cisco Systems, Inc
February 22, 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.
Unified Communications Interactive Overview by Cisco Systems, Inc
February 2008 - (Free Research) Watch this video and see how network technology can work with your existing tools to streamline processes, control costs, and boost customer satisfaction.
How to Foster Innovation in Your Company, Part Two by Cisco Systems, Inc
February 2008 - (Free Research) Learn how granting access to your intellectual property rights can lead to greater market share without giving up your unique selling proposition.
3 Tips for Managing Customer Relationships by Cisco Systems, Inc
February 2008 - (Free Research) Every experienced business owner knows that customer relationships make or break a business, that much is simple.
Delivering the Power of Choice with Microsoft Dynamics CRM by Accela Communications
September 2008 - (Free Research) The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.
Bridging the Gap in CRM Application Support by Extraprise Group, Inc.
August 2008 - (Free Research) The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.
Marketing Transformation- How to Lead the Revolution by Extraprise Group, Inc.
August 2008 - (Free Research) This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.
Extraprise CRM Support Survey Report by Extraprise Group, Inc.
August 2008 - (Free Research) This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group’s COLLABORATE 08 conference in April 2008.
Online Content Speaks Volumes by SiteCore
July 2008 - (Free Research) This whitepaper examines the results of a survey by Aberdeen in which 300+ executives, users, and managers of online content management systems were asked the methods they use for building their web content management and delivery models.
Top Five Things to Do to Prepare for an Oracle Upgrade by Oracle Corporation.
April 2008 - (Free Research) In this Podcast Sameer Patkar, vice president of service engineering for Oracle's customer services organization discusses the top five things to do to prepare for an Oracle database upgrade.
Surviving and Thriving in the Customer-Driven Age by Oracle Corporation.
September 2008 - (Free Research) The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation.
September 2008 - (Free Research) This paper makes the case that companies that understand the strategic value of CRM technology to achieve dramatic increases in revenue, productivity, and customer satisfaction will have a significant lead on those who lag in the adoption of CRM.
The Pursuit of the Perfect Order by Inovis USA, Inc
September 2008 - (Free Research) This whitepaper explores the pursuit of the perfect order and implementing a multienterprise business process platform. Learn how to come as close as possible to attaining the ultimate goal through increased visibility via business process automation.
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